SummitAI Service Management Help
| Scroll ignore | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||||
| Scroll export button | ||||||||
|---|---|---|---|---|---|---|---|---|
|
The Users with Express edition license can log an SR without using Service Catalog.
To log Service Request(s):
- Click Request > User > New Service Request. NEW SERVICE REQUEST page is displayed.
Figure: NEW SERVICE REQUEST page - Fill in the required details and click SUBMIT. For more information about the fields on the NEW SERVICE REQUEST page, see Field Description.
Anchor Field Description Field Description
Field Description
| Field Description | |
| Field Description |
The following table describes the fields on the NEW SERVICE REQUEST page.
Field | Description |
|---|---|
Workgroup | Select the required Workgroup in the drop-down list. |
Category | Click |
Subject | Type in the subject of the Service Request. |
Description | Type in the description of the Service Request. |
Attachment | Click |
| Note | ||
|---|---|---|
| ||
The Service Request logged without using the Service Catalog does not require any Approval. |
| Scroll ignore | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||||
|