Logging Service Requests without Catalog

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Last updated: Apr 23, 2024 by Mayuresh Balaji Kamble (Unlicensed)Version comment

SummitAI Service Management Help

 Service Request Management

Service Request Management

The Users with Express edition license can log an SR without using Service Catalog.

To log Service Request(s):

  1. Click Request > User > New Service Request. NEW SERVICE REQUEST page is displayed.

    NEW SERVICE REQUEST page
    Figure: NEW SERVICE REQUEST page

  2. Fill in the required details and click SUBMIT. For more information about the fields on the NEW SERVICE REQUEST page, see Field Description.

Field Description

The following table describes the fields on the NEW SERVICE REQUEST page.

Field

Description

Workgroup

Select the required Workgroup in the drop-down list.

Category

Click  and select the category in the list.

Subject

Type in the subject of the Service Request.

Description

Type in the description of the Service Request.

Attachment

Click Upload icon and upload the related files.

Note:

The Service Request logged without using the Service Catalog does not require any Approval.