Page Information

Title:	Configuring Incident Management Module
Owner:	Saranya S
Creator:	Saranya S	Feb 28, 2022
Last Changed by:	Shilpa K	Apr 22, 2024
Tiny Link: (useful for email)	https://eitdocs.atlassian.net/wiki/x/1IQvAQ
Export As:	Word · PDF

Elbrus (8)     Page: Administrators     Page: Configuring Feedback Questions_SRM     Page: First Call Resolution     Page: Logging Incidents     Page: Logging Incidents for Users     Page: Major Incidents     Page: Viewing and Updating Incident Details     Page: Viewing and Updating My Workgroup Incidents

• configuring
• incident
• management
• module
• tenant
• admin
• basic
• infrastructure
• theme
• general
• end-user
• analyst
• raise
• mailtoticket
• e-mail
• image
• description
• attachment
• html
• label
• display
• exchange
• mailbox

Time	Editor
Apr 22, 2024 10:46	Shilpa K	View Changes
Scroll Exporter macro migration
Apr 19, 2024 18:37	Mayuresh Balaji Kamble	View Changes
Updated the sv-pagetree macro with the following parameter(s): []
Apr 19, 2024 15:34	Mayuresh Balaji Kamble	View Changes
Updated the hideelements-macro macro with the following parameter(s): []
Jul 04, 2022 11:19	Enterprise IT
Published by Scroll Versions from space WSSM1 and version Elbrus

External Links (4)
    https://eitdocs.atlassian.net/wiki/display/PD/Other+Documen…
    https://eitdocs.atlassian.net/wiki/display/PD/SUMMIT+Releas…
    https://eitdocs.atlassian.net/wiki/display/PD/Installation+…
    https://eitdocs.atlassian.net/wiki/display/PD/Service+Manag…

Elbrus (19)     Page: Configuring Incident Management Module     Page: Viewing and Updating Incident Details     Page: Incident Management     Page: Configuring Priority IM     Page: Configuring Closure Codes     Page: Configuring Category IM     Page: Viewing and Updating My Workgroup Incidents     Page: Remote Desktop Sharing     Page: Configuring Rules     Page: Configuring SLA Service Windows IM     Page: Configuring Classification IM     Page: Configuring Resolution Codes     Page: Logging Incidents for Users     Page: Configuring Log Incident Page     Page: Configuring Pending Reasons     Page: Major Incidents     Page: Configuring Impact IM     Page: Configuring ETR E-mail Notifications     Page: Configuring Urgency IM

Production (2)     Page: SummitAI Procurement Management     Page: SUMMITAI General