Viewing Server Details

You can view and monitor the details of each Server. You can also configure the Threshold values for CPU, Memory, and Hard Disk. You can monitor the Hardware Health, Port, Services, Event Logs, SNMP traps, and so on. Based on the configured Monitoring Parameters for a Server, the parameters, such as CPU, Memory, Hard Disk, Port, and so on are monitored and displayed under the respective tabs on the SERVER DETAILS pop-up page.

To view Server details:

1. Select Operations > User > Views > Server View.
2. On the SERVER VIEW page, FILTERS pop-up page is displayed. Select the Tenant and other required filter options to view the Servers. Click SUBMIT. For more information about fields on the FILTERS pop-up page, see 72221173.
   • You can search for a specific Server using the Search text box.
   • You can view the Servers list in Tile view and Tabular view.
     
     
     Figure:  SERVER VIEW page: Tile view

     
     
     Figure:  SERVER VIEW: Tabular view
     
     

3. In the Tile view, click the Server tile for which you want to view the details. In the Tabular view, click the Host Name to view the details. Based on the Server selected, the Server details are displayed under the following tabs:
   
   

    DETAILS

   Under the DETAILS tab, you can view the monitoring status of the Server and other basic details of the Server, such as Server Type, OS type, Tenant, vendor, customer, Mail To, Mail CC, description, and so on. You can also view the Current Availability & Latency, Event Trends.

   
   Figure:  DETAILS tab
   
   

   The following table describes the fields under the DETAILS tab:

   Field	Description
   Device Icon	Status of the device is displayed in color code.
   Host Name	Displays the Host Name of the device.
   IP Address	Displays the IP Address of the device.
   Status	Displays the Status of the device.
   Server Type	Displays the type of the Server.
   Top Five Down Time	This section displays the top 5 down time of the server device. In this section, you can view Down Time, Up Time, and Duration.
   Last Monitored On	Displays the date and time the device was last monitored.
   Current Availability & Latency	Displays the latency report and server availability of the server devices for the present day. You can mouse over to view the current availability. Click the Current Availability graph to view the Server Uptime pop-up. You can view the Server Uptime report of the Server Device. Figure: Server Up Time The following table describes the fields on the SERVER UPTIME pop-up: Field Description Downtime Displays the date and time the device was down. Uptime Displays the date and time the device was up. Duration Displays the total downtime duration of the Server. Cost Displays the cost incurred due to the downtime. Scheduled Select the check box if the downtime was scheduled. Remarks Specify the remarks for the downtime. Reasons Select the reasons for the downtime. Link to Knowledge Record Click the icon to link the error to a Knowledge Record. Standard Operating Procedures Displays the mapped Standard Operational Procedure. Click the icon to view the SOP template. For more information about SOP mapping, see Mapping Standard Operating Procedures. Incident ID Displays the Incident ID created for the Server downtime. Click the hyperlink to view the Incident Details.
   GENERAL DETAILS
   Configure Server	Click the Server Configuration hyperlink to update the server details. For more information about updating server details see, Adding/ Modifying Servers.
   Server Type	Displays the Server Type of the device.
   Tenant	Displays the Tenant of the server device.
   OS Type	Displays the Operating System of the server device.
   Vendor	Displays the vendor name of the server device.
   Customer	Displays the customer name of the server device.
   Location	Displays the location of the server device.
   E-mail To	Displays the e-mail address of the recipients to send the alert/notification e-mails.
   E-mail CC	Displays the configured e-mail address of the people to whom the alert/notification mails about the device status need to be sent in “CC” list.
   Description	Displays the description provided for the server device.
   Monitoring Protocol	Displays the monitoring protocol of the server device.
   Health	Displays the health of the server.
   Agent Version	Displays the agent version of the server.
   Service Entitlement	Displays the configured service entitlement.
   Monitoring Source	Displays the monitoring source of the server device.
   Reference ID	Displays the reference ID of the server device.
   Hardware Details	Click the Expand icon to view the discovered hardware details of the server.
   More Details hyperlink	Click the More Details hyperlink to view additional information discovered for the device.   Figure: Server Details: Additional Information

    CPU & MEMORY

   Under the CPU & MEMORY tab, you can monitor the CPU and Memory Utilization details for the selected Server. You can also configure the High, Medium, and Low Threshold values for the CPU and Memory parameters.

   
   Figure: CPU & MEMORY tab
   
   

   The following table describes the fields under the CPU & MEMORY tab:

   Field	Description
   CPU Utilization	Displays the CPU Utilization for the Server. If the CPU Utilization  is above the Threshold, the Utilization graph is displayed in red and if the CPU Utilization is within the Threshold level, the Utilization graph is displayed in green color. You can view the CPU Utilization is displayed for the current date, last week, last month and last six months. Click on the graph to view the Server Utilization graph.   Figure: CPU Utilization
   Current CPU utilization	Displays the current CPU Utilization graph for the Server.
   Memory Utilization	Displays the Memory Utilization for the Server. If the Memory Utilization is above the Threshold, the Utilization graph is displayed in red and if the Memory Utilization is within the Threshold level, the Utilization graph is displayed in green color. You can view the Memory Utilization for the current date, last week, last month, and last six months. Click on the graph to view the Server Utilization graph.
   Current Memory utilization	Displays the Current Memory Utilization graph for the Server.
   THRESHOLD CONFIGURATION Note: You can configure threshold parameters only if Edit rights are provided in Role Template. The SUBMIT button is displayed only if you have Edit rights. For details on Role Template, see SummitAI Platform.
   Parameter	Displays the name of the monitored parameters, CPU and Memory in this case. Click the hyperlink to view the Utilization of the CPU or Memory parameters for the current day. Figure: CPU Utilization
   Utilization	Displays the percentage of CPU and Memory Utilization for the Server. The percentage of CPU and Memory usage is represented as a bar in different color codes. If the CPU or Memory usage is above the specified Threshold, the bar has red color code. If the CPU or Memory usage is almost nearing to the specified Threshold value, the bar has blue color code. If the Memory usage is maintained within the specified Threshold value, the bar has green color code.
   Threshold High(%)	Specify the High Threshold value for each of the parameters.
   Threshold Medium(%)	Specify the Medium Threshold value for each of the parameters.
   Threshold Low(%)	Specify the Low Threshold value for each of the parameters.

    HARD DISK

   Under the HARD DISK tab, you can monitor the Hard Disk Utilization details for the selected Server. You can also configure the High, Medium, and Low Threshold value for the Hard Disk Utilization.
   
   
   Figure: SERVER DETAILS page: HARD DISK tab

   
   The following table describes the fields under the HARD DISK tab:

   Field	Description
   Hard Disk Utilization	Displays the hard disk utilization for the Server. If the hard disk utilization is above the threshold, the utilization graph is displayed in red and if the hard disk utilization is within the threshold level, the utilization graph is displayed in green color. Click on the graph to view the hard disk utilization details for the current day. Figure: HARD DISK UTILIZATION DETAILS
   Average Current HDD Utilization	Displays the Current Average Hard Disk Utilization graph. Click on the graph to view the Utilization Details. Figure: UTILIZATION DETAILS
   THRESHOLD CONFIGURATION Note: You can configure threshold parameters only if Edit rights are provided in Role Template. The SUBMIT button is displayed only if you have Edit rights. For details on Configuring Role Templates, see SummitAI Platform.
   Volume	Displays link for the hard disk partitions for the Server. Click the partition link to view the utilization details for the selected partition. For more information, see 72221173.
   Capacity	Displays the capacity of the partition.
   Utilization	Displays the percentage of hard disk utilization for the Server. The percentage of hard disk usage is represented as a bar in different color codes. If the hard disk usage is above the specified threshold, the bar has red color code. If the hard disk usage is almost nearing to the specified threshold value, the bar has blue color code. If the hard disk usage is maintained within the specified threshold value, the bar has green color code.
   Threshold High(%)	Type in the high threshold value for each of the partitions.
   Threshold Medium(%)	Type in the medium threshold value for each of the partitions.
   Threshold Low(%)	Type in the low threshold value for each of the partitions.

    

   In the Volume column, click the hard disk partition link to view the graphical representation of utilization details for the selected partition. You can select the period to view the hard disk utilization from the For Time Period list as DAILY, DAILY DETAIL, WEEKLY, MONTHLY. Select the appropriate date or week or month from the list.
   
   
   Figure: SERVER DETAILS page: HARD DISK tab: hard disk partition link

   
   

    IIS

   Under the IIS tab, you can view the IIS Server details for the selected Server.
   
   
   Figure: IIS tab 

   
   The following details are displayed in the IIS tab:

   • Status: This section displays the version and status of the IIS Server.
   • Top 5 Downtime details: This section displays the top five downtime details of the IIS Server. Downtime is the time duration for which the Server is not functioning. The details displayed are Downtime, Uptime and Duration.
   • Application Pool and IIS Performance Counters: Each graph under Application pool and  IIS Performance Counters  displays the performance details of a set of Parameters against current day's time. The parameter name are displayed below the respective graph. To hide the graph for a specific parameter, click the parameter name; to enable it, click it again.

   To view the graph for a specific parameter, click on any point in the graph of the respective parameter. The graph drill down is displayed.
   
   
   Figure: IIS Performance parameter
   
   

   You can do the following in this page:

   • Select a time period in the From Time Period drop-down to view the graph. The available options are Daily, Daily Detail, Weekly, Monthly and Custom Range.
   • Select any parameter in the drop-down to view the graph for the corresponding parameter.
    ASP.NET

   Under the ASP.NET tab, you can view the graphical representation of the monitoring parameters of ASP.NET Server.
   
   
   Figure: ASP.NET tab 

   
   Each graph displays the performance details of a set of Parameters against current day's time. The parameter name are displayed below the respective graph. To hide the graph for a specific parameter, click the parameter name; to enable it, click it again.

   To view the graph for a specific parameter, click on any point in the graph of the respective parameter. The graph drill down is displayed.
   
   
   Figure: ASP.NET Performance parameter 

   You can do the following in this page:

   • Select a time period in the From Time Period drop-down to view the graph. The available options are Daily, Daily Detailed, Weekly, Monthly and Custom Range.
   • Select any parameter in the drop-down to view the graph for the corresponding parameter.
   • View detailed graph by zooming in. To zoom in, select an area of the graph.
    AZURE

   Under the AZURE tab, you can view the resource details for the selected Server. The graph for each parameter is displayed.
   
   
   Figure: Azure tab

   
   To view the graph for a specific parameter, click on any point in the graph of the respective parameter. The PERFORMANCE COUNTERS pop up page is displayed.
   
   
   Figure: Performance Counters pop-up page 

   
   You can perform the following actions in the PERFORMANCE COUNTERS pop up page:

   • Enable or disable Threshold for a parameter by clicking on the Enable/Disable button. The threshold can be enabled or disabled for a single parameter, and only if a single resource is selected under Resources.
   • View performance graph for any required time period by clicking on the respective time period. The available options are 1 day, 7 days, 1 month, 6 months, and Custom.
   • View performance graphs for multiple parameters for a single resource under Resources, by selecting the required parameters under Available metrics. You cannot view graphs for multiple parameters for multiple resources.
   • View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.
    AWS

   Under the AWS tab, you can view the resource details for the selected Server. The graph for each parameter is displayed.
   
   
   Figure: AWS tab 

   
   To view the graph for a specific parameter, click on any point in the graph of the respective parameter. The PERFORMANCE COUNTERS pop up page is displayed.
   
   
   Figure: Performance Counters pop-up page 

   
   You can perform the following actions in the PERFORMANCE COUNTERS pop up page:

   • Enable or disable Threshold for a parameter by clicking on the Enable/Disable button. The threshold can be enabled or disabled for a single parameter, and only if a single resource is selected under Resources.
   • View performance graph for any required time period by clicking on the respective time period. The available options are 1 day, 7 days, 1 month, 6 months, and Custom.
   • View performance graphs for multiple parameters for a single resource under Resources, by selecting the required parameters under Available metrics. You cannot view graphs for multiple parameters for multiple resources.
   • View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.
    STORAGE

   Under the STORAGE tab, you can view the Storage Statistics for the selected Server. The graph for each parameter is displayed.
   
   
   Figure: STORAGE tab 

   
   To view the graph for a specific parameter, click on any point in the graph of the respective parameter. The PERFORMANCE pop up page is displayed.
   
   
   Figure: Performance Counters pop-up page 

   
   You can perform the following actions in the PERFORMANCE pop up page:

   • Enable or disable Threshold for a parameter by clicking on the Enabled/Disabled button. The threshold can be enabled or disabled for a single parameter, and only if a single metric is selected under Available Metrics.
   • Click the respective time period to View performance graph for any time period (1 day, 7 days, 1 month, 6 months, and Custom).
   • Select the parameter under Resources to view the performance graphs for the Available metrics. Select the parameter under Resources to view the performance graphs for the Available metrics. You can view the performance graphs for single parameters with single resources.
   • View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.
    TOMCAT

   Under the TOMCAT tab, you can view the resource details for the selected Server. The graph for each parameter is displayed.
   
   
   Figure: TOMCAT tab 

   
   To view the graph for a specific parameter, click any point in the graph of the respective parameter. The PERFORMANCE pop up page is displayed.

   You can also view the graph for a specific parameter by clicking on the parameter name displayed above each graph (such as Bytes Sent).
   
   
   Figure: Apache Tomcat Performance Pop-up page 

   
   You can perform the following actions in the PERFORMANCE pop up page:

   • Enable or disable Threshold for a parameter by clicking on the Enabled/Disabled button. The threshold can be enabled or disabled for a single parameter, and only if a single metric is selected under Available Metrics.
   • Click the respective time period to View performance graph for any time period (1 day, 7 days, 1 month, 6 months, and Custom).
   • Select the parameter under Resources to view the performance graphs for the Available metrics. Select the parameter under Resources to view the performance graphs for the Available metrics. You can view the performance graphs for single parameters with single resources.
   • View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.
    CITRIX XENAPP

   Under the CITRIX XENAPP tab, you can view the resource details for the selected Server. The graph for each parameter is displayed.
   
   
   Figure: Citrix XenApp Tab 

   
   To view the graph for a specific parameter, click any point in the graph of the respective parameter. The PERFORMANCE pop up page is displayed.
   You can also view the graph for a specific parameter by clicking on the parameter name displayed above each graph (such as Registration Requests).
   
   
   Figure: Citrix XenApp and XenDesktop Performance Pop-up page 

   
   You can perform the following actions in the PERFORMANCE pop up page:

   • Enable or disable Threshold for a parameter by clicking on the Enabled/Disabled button. The threshold can be enabled or disabled for a single parameter, and only if a single metric is selected under Available Metrics.
   • Click the respective time period to View performance graph for any time period (1 day, 7 days, 1 month, 6 months, and Custom).
   • Select the parameter under Resources to view the performance graphs for the Available metrics. Select the parameter under Resources to view the performance graphs for the Available metrics. You can view the performance graphs for single parameters with single resources.
   • View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.
    MYSQL

   Under the MYSQL tab, you can view the resource details for the selected Server. The graph for each parameter is displayed.
   
   
   Figure: MySQL Tab 

   
   To view the graph for a specific parameter, click any point in the graph of the respective parameter. The PERFORMANCE pop up page is displayed.
   You can also view the graph for a specific parameter by clicking on the parameter name displayed above each graph (such as Bytes Received).
   
   
   Figure: Performance Pop-up page 

   
   You can perform the following actions in the PERFORMANCE pop up page:

   • Enable or disable Threshold for a parameter by clicking on the Enabled/Disabled button. The threshold can be enabled or disabled for a single parameter, and only if a single metric is selected under Available Metrics.
   • Click the respective time period to View performance graph for any time period (1 day, 7 days, 1 month, 6 months, and Custom).
   • Select the parameter under Resources to view the performance graphs for the Available metrics. Select the parameter under Resources to view the performance graphs for the Available metrics. You can view the performance graphs for single parameters with single resources.
   • View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.
    IBM DB2

   Under the IBM DB2 tab, you can view the resource details for the selected Server. The graph for each parameter is displayed.
   
   
   Figure: IBM DB2 Server View Tab 

   
   To view the graph for a specific parameter, click any point in the graph of the respective parameter. The PERFORMANCE pop up page is displayed.
   You can also view the graph for a specific parameter by clicking on the parameter name displayed above each graph (such as Bytes Received).
   
   
   Figure: Performance Pop-up page 

   
   You can perform the following actions in the PERFORMANCE pop up page:

   • Enable or disable Threshold for a parameter by clicking on the Enabled/Disabled button. The threshold can be enabled or disabled for a single parameter, and only if a single metric is selected under Available Monitoring Parameters.
   • Click the respective time period to View performance graph for any time period (1 day, 7 days, 1 month, 6 months, and Custom).
   • Select the parameter under Resources to view the performance graphs for the Available Monitoring Parameters. Select the parameter under Resources to view the performance graphs for the Available Monitoring Parameters. You can view the performance graphs for single parameters with single resources.
   • View detailed graph (polling interval level) by zooming in. The detailed graph can be viewed only if a single parameter is selected. To zoom in, select an area of the graph.
    Non Wintel

   Under the Non Wintel tab, you can view the resource details for the selected Server. The graph for each parameter is displayed.
   
   
   Figure: Non Wintel Server View Tab
   
   

    PORT

   On the PORT tab, you can monitor the port details of  the server. You can monitor to view the various parameters of the port details. On the port details tab, you can view the configured port status report and you can also view the PORT Uptime report by clicking the port availability report.  For more information about the fields on the PORT tab see below field description.
   
   
   Figure: PORT Tab

   
   The following table describes the fields on the PORT tab.

   Field	Description
   Service Name	Displays the service name.
   Type	Displays the type of port.
   Port No	Displays number of port.
   Status	Displays status of port.
   Last Monitored Date	Displays the last monitored date and time of the port.
   Port Uptime  Report	Displays the port availability report. Click the report to view the port uptime report for the current day.

    HYPER-V

   On  the HYPER-V tab, you can view the server details of the device that create a virtualized server environment and allows to manage other host machines.
   
   
   Figure: HYPER-V tab 

   
   The following table describes the fields on the Hyper-V tab.

   Fields	Description
   Host Name	Displays the host name of the Hyper-V.
   IP Address	Displays the IP address of the Hyper-V
   Vendor	Displays the vendor name of the Hyper-V
   Version	Displays the version number of the Hyper-V.
   Number of CPU Cores	Displays the number of CPU Cores.
   Processor Type	Displays the processor type.
   Memory Capacity	Displays the memory capacity.
   Logical Processor	Displays the number of logical processors.
   Number of NICs	Displays the number of NICs.
   Number of Hard Disks	Displays the number of hard disks.
   Connection State	Displays the connection state.
   Last Monitored On	Last monitored date and time of the device.
   GUEST DETAILS
   State	Displays the state of the virtual server. Green color represents the devices which are up. Red color represents the devices which are down.
   Guest Name	Displays the host name of the guest server. You can view Guest Name hyperlink only for monitored servers. Click the hyperlink to view the SERVER DETAILS of the guest server.
   IP Address	Displays the IP Address of the server.
   Operating System	Displays the operating system of the server.
   CPU(%)	Displays the CPU utilization percentage details. You can view the utilization percentage hyperlink only if you have added the server for monitoring. Click the CPU(%) to view the CPU Utilization details. Figure: CPU Utilization Summary report
   Memory Configured (MB)	Displays the memory configured for the server.
   Memory (%)	Displays the Memory utilization percentage details.
   HDD(%)	Displays the Hard Disk Device (HDD) utilization percentage details of the drive.
   Network Usage	Displays the network utilization details of the drive.
   Created Date	Displays the date the server was created.
   Up Time (%)	Displays the Server Uptime percentage.
   Monitor check box	Select the check box to add the corresponding server details for monitoring.
   SUBMIT	Click the SUBMIT button to add the selected servers for monitoring.
   Current Availability Status	Displays the current availability status of the Guest server. Mouse-over to view the count of servers which are up and down.
   Operating System	Displays the operating system installed on the guest servers. You can view the percentage of  operating system installed on the total guest servers.
   Open Events for last six months	Displays the open events logged for the guest and host servers for last six months.
   Events for last 24 hours	Displays the events logged for the guest and host servers for last six months.
   GUEST UTILIZATION
   TOP 10 SERVER UTILIZATION	Displays the top ten guest server utilization. It displays the host name and utilization percentage. You can mouse over to view the Host Name, IP address and utilization percentage. Click on the graph to view the SERVER DETAILS of the guest server.
   TOP 10 HARD DISK UTILIZATION	Displays the top ten hard disk utilization of guest servers. You can mouse over to view the Host Name, IP address and hard disk utilization percentage. Click on the graph to view the SERVER DETAILS of the guest server.
   TOP 10 CPU UTILIZATION	Displays the top ten CPU utilization of guest servers. You can mouse over to view the Host Name, IP address, and CPU utilization percentage. Click on the graph to view the SERVER DETAILS of the guest server.
   TOP 10 MEMORY UTILIZATION	Displays the top ten Memory utilization of guest servers. You can mouse over to view the Host Name, IP address, and memory utilization percentage. Click on the graph to view the SERVER DETAILS of the guest server.

    VMWARE

   On the VMWARE tab, you can view the server details of a server with the vmware software installed on it. The VMware server allows you to create and manage virtual server machines. For more information about the fields on the VMWARE tab see below field description.
   
   
   Figure: SERVER DETAILS pop-up page: VMWARE tab

   
   The following table describes the fields on the VMWARE tab.

   Field	Description
   Host Name	Displays the host name of the virtual server.
   IP Address	Displays the IP Address of the server.
   Vendor	Displays the vendor name of the VMWARE.
   Version	Displays the version number of the VMWARE.
   No of CPU Cores	Displays the number of CPU Cores.
   Processor Type	Displays the processor type.
   Memory Capacity	Displays the memory capacity.
   Logical Processor	Displays the number of logical processors.
   Number of NICs	Displays the number of NICs.
   Number of Hard Disks	Displays the number of hard disks.
   Connection State	Displays the connection state.
   Last Monitored On	Last monitored date and time of the device.
   GUEST DETAILS
   State	Displays the state of the virtual servers. Green color represents the devices which are up. Red color represents the devices which are down.
   Guest Name	Displays the guest server name. You can view Guest Name hyperlink only for monitored servers. Click the hyperlink to view the SERVER DETAILS of the guest server.
   IP Address	Displays the IP Address of the guest details.
   Operating System	Displays the operating system of the server.
   CPU(%)	Displays the CPU utilization percentage details.
   Memory Configured	Displays the memory configured for the server.
   Memory(%)	Displays the Memory utilization percentage details.
   HDD(%)	Displays the HDD utilization percentage details.
   Network Usage	Displays the network utilization details of the drive.
   Created Date	Displays the date the server was created.
   Up Time (%)	Displays the Server Uptime percentage.
   Monitor check box	Select the check box to add the corresponding server details for monitoring.
   SUBMIT	Click this button to add the selected servers for monitoring.
   Current Availability Status	Displays the current availability status of the Guest server. Mouse-over to view the count of servers which are up and down.
   Operating System	Displays the operating system installed on the drives. You can view the percentage of drives with a specific operating system.
   Open Events for last six months	Displays the open events logged for the drive for last six months.
   Events for last 24 hours	Displays the events logged for the drive for last six months.
   GUEST UTILIZATION
   TOP 10 SERVER UTILIZATION	Displays the top ten guest server utilization. It displays the host name and utilization percentage. You can mouse over to view the Host Name, IP address and utilization percentage. Click on the graph to view the SERVER DETAILS of the guest server
   TOP 10 HARD DISK UTILIZATION	Displays the top ten hard disk utilization of guest servers. You can mouse over to view the Host Name, IP address and hard disk utilization percentage. Click on the graph to view the SERVER DETAILS of the guest server
   TOP 10 CPU UTILIZATION	Displays the top ten CPU utilization of guest servers. You can mouse over to view the Host Name, IP address, and CPU utilization percentage. Click on the graph to view the SERVER DETAILS of the guest server
   TOP 10 MEMORY UTILIZATION	Displays the top ten Memory utilization of guest servers. You can mouse over to view the Host Name, IP address, and memory utilization percentage. Click on the graph to view the SERVER DETAILS of the guest server

    SERVICES

   Under the SERVICES tab, you can view the current service status, services configured for monitoring, and Overall Service Status. Click the graph to view the service details. You can also view Configured Service Status graph. You can monitor the configured Service details, such as Service Name, Description of the service, Status, and the Last Monitored date and time of the Service. Click the Expand To Show Configured Services link to view the Service details.
   
   
   Figure: SERVER DETAILS page: SERVICES tab 

   
   Click the Add services for monitoring link to add the new Service for monitoring. The DETAILS table listing all the configured Services is displayed. Select the check box for the Service you want to add and click SUBMIT.
   
   
   Figure: SERVICES tab: Add services for monitoring link 

   
   Click the bar graph for the Service to view the details of the Service, such as monitor duration, Total Downtime, DownTime, UpTime, Duration, ScheduledDownTime and Incident ID.

   • Click the Print Table icon to print the table details.
   • Click the Export to Excel icon to export the table details to a Microsoft Excel sheet.
     
     
     Figure: SERVER DETAILS page: SERVICES tab: Services bar graph
     
     
    APP LOG

   Under the APP LOG tab, you can monitor the configured application log details for the server. The details on this tab are displayed only for the servers for which the applications are configured for monitoring purpose.
   
   
   Figure: SERVER DETAILS pop-up page: APP LOG tab
   
   

    H/W HEALTH

   Under the H/W HEALTH tab, you can monitor the hardware details, such as Battery Status,Cooling

   Device, Status Disk, Memory, Power Supply, Processor, Temperature, and so on of a selected server. Based on the selected component, you can view the respective sensor,reading and status for it.
   
   
   Figure: SERVER DETAILS pop-up page: Hardware Health tab
   
   

    PERFORMANCE COUNTER

   PERFORMANCE COUNTER tab allows you to view the utilization percentage of sub-parameters of Memory, Hard Disk, CPU and Network. Based on the configuration on the Service Entitlement page, you can view the monitored parameter and sub-parameter values in the respective sections.

   On the PERFORMANCE COUNTER tab, you can view and configure the High, Medium and Low threshold values for the parameters.
   
   
   Figure: PERFORMANCE COUNTER tab 

   
   The following table describes the fields on the PERFORMANCE COUNTER tab.

   Field	Description
   Memory tab
   Parameters	Displays the monitored parameters.
   Utilization	Displays the utilization of the parameter.
   Condition	Select the condition for the threshold configuration from the list. For example: If the Conditional Operator is selected as > and the High Threshold value is 10.If the parameter value is greater than 10 then an event is logged.
   High Threshold (%)	Specify the high threshold value for the corresponding parameter.
   Medium Threshold (%)	Specify the medium threshold value  for the corresponding parameter.
   Low Threshold (%)	Specify the low threshold value  for the corresponding parameter.
   CPU
   Core	Select the Core of the CPU.
   Parameter	Displays the monitored parameters.
   Utilization	Displays the utilization of the parameter.
   Conditional Operator	Select the condition for the threshold configuration from the list. For example: If the Conditional Operator is selected as > and the High Threshold value is 10.If the parameter value is greater than 10 then an event is logged.
   High Threshold (%)	Specify the high threshold value for the corresponding parameter.
   Medium Threshold (%)	Specify the medium threshold value  for the corresponding parameter.
   Low Threshold (%)	Specify the low threshold value  for the corresponding parameter.
   Hard Disk
   Volume	Select the volume of the hard disk.
   Parameter	Displays the monitored parameters.
   Utilization	Displays the utilization of the parameter.
   Conditional Operator	Select the condition for the threshold configuration from the list. For example: If the Conditional Operator is selected as > and the High Threshold value is 10.If the parameter value is greater than 10 then an event is logged.
   High Threshold (%)	Specify the high threshold value for the corresponding parameter.
   Medium Threshold (%)	Specify the medium threshold value  for the corresponding parameter.
   Low Threshold (%)	Specify the low threshold value  for the corresponding parameter.
   Network tab
   Device	Displays the device name.
   Parameter	Displays the monitored parameters.
   Utilization	Displays the utilization of the parameter.
   Conditional Operator	Select the condition for the threshold configuration from the list. For example: If the Conditional Operator is selected as > and the High Threshold value is 10.If the parameter value is greater than 10 then an event is logged.
   High Threshold (%)	Specify the high threshold value for the corresponding parameter.
   Medium Threshold (%)	Specify the medium threshold value  for the corresponding parameter.
   Low Threshold (%)	Specify the low threshold value  for the corresponding parameter.

    SNMP TRAPS

   Under the SNMP Traps tab, you can monitor the Trap time, Trap OID value and the Trap Messages of the selected Network Device that is configured with the SNMP Trap rules. You can search the SNMP Trap data for the selected range of time.
   
   
   Figure: SNMP Traps tab

   The following table describes the fields under the SNMP TRAPS tab:

   Field	Description
   Trap Time	Displays the received time of the trap.
   Trap OID value	Displays the OID value of the trap.
   Trap Description	Descries about the trap message received from the Network Devices/Servers.

   
   

    RELATIONSHIP

   Under the RELATIONSHIP tab, you can view the incidents, service requests, change records, configuration items, problem records and knowledge records, associated with the selected server.
   
   
   Figure: RELATIONSHIP tab

    EVENT LIST

   Under the EVENT LIST tab, you can view the events associated with the selected server. You can view Critical, Warning, Alert, and Information events.  You can also view event details such as Category, Status, Message, Error, Acknowledge, and Incident ID.
   
   
   Figure: SERVER DETAILS pop-up page: EVENT LIST tab

   
   The following table describes the fields on the EVENT LIST tab.

   Field	Description
   FILTERS
   Event Status	Lists the Event status. Select an Event status to filter and display the event list.
   Category	Lists the categories. Select a category to filter and display the event list.
   EVENT LIST
   Critical	You can view the list of Critical events logged for the link.
   Warning	You can view the list of Warning events logged  for the link.
   Alert	You can view the list of Alert event logged for the link.
   Information	You can view the list of Information events logged for the link.
   Serial Number	Displays the serial number.
   Event ID	Displays the event identification number. Click the hyperlink to view the Event Details. For more information about the fields on Event ID pop-up see, Event List Report.
   Category	Displays the category of the event.
   Status	Displays the status of the event.
   Message	Displays the message configured for the device.
   SOP icon	The icon is displayed if a SOP template is mapped to the device. Click the icon to view the SOP template. For more information about SOP mapping see, Configuring Standard Operating Procedure Mapping.
   Error	Displays the occurred error in the device.
   Acknowledged	Displays the event acknowledged status.
   Created Date	Displays the date the event was created.
   Incident ID	Displays the incident identification number for the event. Click the hyperlink to view the Incident Details. Figure: INCIDENT SUMMARY pop-up

    HISTORY

   On the HISTORY tab, you can view last 12 months utilization history for the CPU and Memory parameters and the Hard Disk partitions.
   
   
   Figure: HISTORY tab
   
   

    BUFFER & SWAP

   On the Buffer and Swap Memory tab, you can monitor the buffer memory and SWAP (Shared Wireless Access Protocol) memory details for the selected server. On the SWAP Memory Utilization section, you can view the utilization percentage of the swap memory for the current day, last week, last month, and last six months. The current swap memory utilization graph is also displayed.

   You can mouse over to view the utilization percentage of the device.

   On the BUFFER MEMORY UTILIZATION section, you can view the utilization percentage of the buffer memory for the current day, last week, last month, and last six months. The current buffer memory utilization graph is displayed.
   
   
   Figure: BUFFER AND SWAP UTILIZATION tab

    MS SQL SERVER

   On the MS SQL Server tab, you can monitor the Server Variables, Databases, Tables, and Users. The MS SQL Server tab is displayed only if the MS SQL servers are configured for monitoring.

   On the Server Variables tab, MS SQL servers that are monitored through server agents and proxy agents and it  displays the values of the parameter, for example, Buffer Cache Hit Ratio, Free Pages, Number of Deadlocks/sec, Log File Used, and so on.
   
   
   Figure: Server Details pop-up: MS SQL Server tab : Server Variables tab 
   
   On the Database tab, you can view the database details for the selected instance.
   
   
   Figure: Server Details pop-up: MS SQL Server tab : Databases tab

   Under the Tables tab, you can view the tables details for the selected database.
   
   
   Figure: Server Details pop-up: MS SQL Server tab: Tables tab

   On the Users tab, you can view the users details for the selected database.
   
   
   Figure: Server Details pop-up: MS SQL Server pop-up: Users tab
   

    EXCHANGE

   Under the EXCHANGE tab, you can view the monitoring parameter details of the Microsoft Exchange Server. The configured Microsoft Exchange parameters are monitored and the values are displayed under the EXCHANGE tab.
   
   
   Figure: EXCHANGE tab

    USER'S SESSION

   Under the USER'S SESSION tab, you can view the logged in user’s session details for the selected Linux Server. You can view the logged-in User Name, Connection Type, Source Machine, Login Time, Idle Time, and Last Monitored On.
   
   
   Figure: USER SESSION tab 

   
   The following table describes the fields under the USER'S SESSION tab:

   Field	Description
   Logged in Username	Displays the user name of the person who has logged in.
   Connection Type	Displays the connection type.
   Source Machine	Displays the source machine.
   Login Time	Displays the duration the user had logged in.
   Idle Time	Displays the duration the idle time in the session.
   Last Monitored On	Displays the date and time the user session was last monitored.

    ZOMBIE PROCESS

   Under the ZOMBIE PROCESS tab, you can monitor the list of Zombies, which are dead processes. Any process that eventually dies is called a Zombie process. You can view the number of Zombie processes running on the Servers. You can also view the Event Trends report of the Zombie process.
   
   
   Figure: ZOMBIE PROCESS tab

   The following table describes the fields under the ZOMBIE PROCESS tab:

   Field	Description
   Process Count	Displays the number of Zombie processes.
   Process IDs	Displays the Process ID.
   Last Monitored On	Displays the date and time when the Process was last monitored.

    EVENT LOGS

   Under the Event Log tab, you can monitor system log information details. The details under this tab are displayed only for the Servers for which the Event Monitoring (WMI required) option is selected.
   
   
   Figure: EVENT LOG tab

   
   

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the SERVER VIEW page. 

Filters

Click the FILTERS icon to specify a particular filter criteria to display the Servers. On clicking the Filters icon, the FILTERS pop-up page is displayed. Select the Tenant and other required details. Click SUBMIT.


Figure:  FILTERS pop-up page 

The following table describes the fields on the FILTERS pop-up page:

PRINT

Click PRINT to print the LIST table details. 

EXPORT TO EXCEL

Click EXPORT TO EXCEL to export the LIST table details to a Microsoft Excel sheet.