Analysts CMDB

SummitAI Service Management Help

The Analysts are the single point of contact between the End Users and the IT Service Management of the organization. They are the first contact in an organization for any and all IT questions.

You, as an Analyst, can perform the following actions in the CMDB module:

Add a CI, see Adding Configuration Items
View the Hardware Variance and Software Variance for a CI, see Viewing and Modifying CIs
View KR for the CI, see Viewing and Modifying CIs
View the version history of a CI, see Adding Configuration Items
Set up relationship between CIs, see CI Relations
Revert a CI to previous version, see Reverting Back to Previous Version
View the list of existing CMDB items, see Viewing List of CIs
Add Services, see Adding Services

Analysts CMDB

SummitAI Service Management Help

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