Feature released in SummitAI IT Service Management (Problem Management, Tahoe)
What's New?
For the following APIs, new parameters are include in the API request and response.
| Module | Service Name | Type | Parameters |
|---|---|---|---|
Problem Management | PM_GetProblemRecordDetails | Response Parameters | Risk_ID Risk_Name PendingReasonId PendingReason_Name SLA_Window SLA_Window_Name RCA_Violation_Reason_ID RCA_Violation_Reason_Name RCA_Violation_Reason Resolution_Violation_Reason_ID Resolution_Violation_Reason_Name Resolution_Violation_Reason RCA_MethodologyType RCA_MethodologyTypeText 5WhyMasterStatus 5WhyDetails UserCommunicationConfig UserCommunication |
PM_GetProblemRequestDetails | Response Parameters | SLA_Window SLA_Name RCA_MethodologyType RCA_MethodologyTypeText RCA_Violation_Reason_ID RCA_Violation_Reason RCA_Violation_Comment Resolution_Violation_Reason_ID Resolution_Violation_Reason 5WhyMasterStatus 5WhyDetails UserCommunicationConfig UserCommunication PrivateLog | |
PM_LogOrUpdatePR | Request Parameters | SLA_Window SLA_Name RCA_MethodologyType RCA_MethodologyTypeText RCA_Violation_Reason_ID RCA_Violation_Reason RCA_Violation_Comment Resolution_Violation_Reason_ID Resolution_Violation_Reason Risk_ID Risk_Name PendingReason_ID PendingReason UserCommunication PrivateLog RemediationList TabType |
Also, a new API (PM_GetSLADeadlineMatrix) is created to get the SLA Deadline Matrix such as: SLA Service Windows, RCA Deadline, SLA minutes, and Resolution Deadline. For more information, see Retrieve SLA Deadline Matrix Details.