Key Features of Orchestration
Following are the key features of Orchestration:
- Agent less Architecture
- Supports various scripting languages as follows:
- PowerShell
- VB script
- Python
- Perl
- Bash and Batch
- Easy Integration with Private/Public Cloud or On-Premise systems/applications
- Any protocol is supported provided Ports are open
- Execution of workflow automatically when an incident or Service Request is created or updated
- Execution of workflow on a specific date via Automated Work Order Creation
- Execution of workflow manually by an analyst based on his Choice
Orchestration can be integrated with On-Cloud or On-Premise systems/ applications
Business Benefits
- Improves the quality and end-to-end satisfaction of ITSM process
- Increases Analyst productivity
24x7 availability of service
- Increases in Self-Service
- Fast delivery of service