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What's New?

Improvements


Improvement Name

Improvement Description

Improvement Benefits

Re-Authentication


User Persona – Admin

The key objective of SummitAI is to provide flexibility for a user to safeguard or secure any decisive process. To be able for secure create, approval, and rejection of a Service Request process a new option Enable Re-Authentication is introduced in Service Catalog Configuration (Admin > Form Builder > Additional Info).

The Re-Authentication configuration enables you to restrict unauthorized users to create or approve a Service Request. This configuration is applicable for Create Service Request, Approve Service Request, or All.


For more information, see Re-Authentication.

  • Provision for an analyst to restrict unauthorized creation or approve of a SR.
  • This configuration is only applicable for the Service Management (SR) module.
  • Satisfy the organization’s compliance and enhance security.

APIs:

WO_CreateORUpdateWorkOrder

SR_UpdateServiceRequest

User Persona: Analyst

A new validation message ‘You do not have workgroup access’, is displayed if an analyst not associated with the workgroup tries to access or update ticket through an API.

  • Restrict unauthorized access
    • Secured access

Two new columns are added to the table IM_RPT_DN_Approval_Details_1 for Incident Management.

The columns added are:

  • Level 1 Overall Approved Indicator
  • Approval Status

This enhancement captures some additional data, which shows the Overall Approval Status and brings in more clarity on Approval Status.

Two new columns are added to the table IM_RPT_DN_Approval_Details_1 for Incident Management.

The columns added are:

  •  Last Approval Reopen Remark
  •  Last Approval Reopen Remark Date

This enhancement captures some additional data, which shows the Last Remark provided at the time of ticket reopen for an incident and date and time when last time remark provided for an incident.


Added new DN table:


IM_RPT_DN_ApprovalReopenRemarks


The columns added are:

  • Ticket ID
  • IM History Updated Time
  • Approval Reopen Remark
  • Approval Reopen Remark Date

The DN table captures approval reopen remark and date when reopened remarks are provided. The same column name is created for multiple sequences based on the number of time approval reopened the incident.

IM_RPT_DN_Approval_Details_1

Refer the following table for more information on the columns added to the table IM_RPT_DN_Approval_Details_1.

 Column Information

Column Name

Column Type

Nullable

Descriptions

Relations

[Level 1 Overall Approved Indicator]

bit Null

Yes

Indicates level of approval completely done or not

N/A

[Approval Status]

nvarchar(50) Null

Yes

Describes current status of the approval

N/A

IM_RPT_DN_Approval_Details_1


Refer the following table for more information on the columns added to the table IM_RPT_DN_Approval_Details_1.

Column Information

Column Name

Column Type

Nullable

Description

Relation

[Last Approval Reopen Remark]

nvarchar(max) Null

Yes

Last Remark provided at the time of ticket reopened for an incident

IM_Ticket_History_Syn

[Last Approval Reopen Remark Date]

datetime Null

Yes

Date and time when last time remark provided for an incident

IM_Ticket_History_Syn

IM_RPT_DN_ApprovalReopenRemarks

Refer the following table for more information on IM_RPT_DN_ApprovalReopenRemarks.

Column Information

Column Name

Column Type

Nullable

Description

Relation

[Ticket ID]

Numeric (18,0) Not Null

No

ID of the ticket, it is not the Incident ID Or ticket number.

IM_RPT_DN_Approval_Details_1

[IM History Updated Time]

Datetime Null

Yes

Last change time of the ticket picked from ticket history table.

IM_Ticket_History_Syn

[Approval Reopen Remark 1]

nvarchar(max) Null

Yes

Remark provided at the time of ticket reopen.

IM_Ticket_History_Syn

[Approval Reopen Remark Date 1]

nvarchar(max) Null

Yes

Date and time when remark provided.

IM_Ticket_History_Syn


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