If the account is locked because of multiple incorrect password entries, you can unlock the account using this option.
To unlock account:
- On the ACCOUNT MANAGEMENT page, click the UNLOCK ACCOUNT icon.
Select the Verification Type and click UNLOCK.
Note:
You can select Question and Answer or One Time Password to unlock the account.
Figure: Unlock Account- I want to use Question and Answer to UNLOCK Account: If selected, the Application redirects you to answer the Security Questions and unlock the account. If the Security Question and Answers are not configured for the End User, an error message is displayed. For more information about configuring Security Questions and Answers, see Configuring Security Questions. On providing the correct Answer to the Security Question, you can unlock the account.
- I want to use One Time Password (OTP) to UNLOCK Account: If selected, the Application redirects you to enter the verification code that you have received on your registered mobile number. If you have not received the verification code or the received verification code is expired, click RESEND OTP. On providing the correct OTP, you can unlock the account. If your mobile number is not updated, the OTP option is not available to you.
- Enter the verification code if CAPTCHA is enabled. Click UNLOCK.
Figure: UNLOCK ACCOUNT