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SummitAI Service Management Help

Problem Management

Problem Pendency report displays the report of pending Problem records details. You can view details such as Month, Open Problem Record, Organization name, and so on. It displays the count of opened PRs reopened during a specific time interval. 



Figure: Problem Pendency Report page

The following table describes the fields on the Problem Pendency Report page:

Field 

Description

x- axis

x-axis displays the specific time period. 

y-axis

y-axis displays the relevant number of pending problem records for the relative to the x-axis.

Month 

Displays the month in the YYYY MM format.

Open Problem RecordsDisplays the count of open problem records hyperlink.
Group (Organization Name)Displays the organization name to which the problem record belongs to.

Click on   icon to update the search results of the report based on the filter criteria.

Click on the count hyperlink under the Open Problem Records. The following page is displayed: 

Figure: Open Problem Management Detail page

On the table, click on the hyperlink under the Problem ID column to display the vertical view of the remaining set of field details of the report which are not visible in the horizontal view of the report. For information about viewing reports, see Viewing Reports.


FILTERS

Click FILTERS to specify the filter criteria to display the records in the report. A sample screenshot is shown below:

Figure: Filters pop-up page

Registered Time: Select the required option from the drop-down list of the field Registered Time. The available options are as follows:

  • Current Quarter
  • Previous Quarter
  • Current Year
  • Previous Year
  • Current Month
  • Previous Month
  • Current Week
  • Previous Week
  • Today
  • Yesterday
  • In the Future
  • In the Past 
  • Next & Last 30 Days
  • Last 30 Days
  • Last 7 Days 

FIELDS

Click on FIELDS to select the required fields which needs to get displayed in the report. A sample screenshot is shown below:

Figure: FIELDS

The following table describes the fields on the FIELDS page:

Field 

Description

Click  icon to move the selected fields from the left pane of field list to the right pane of field list. The fields appears in the right pane will get displayed in the report.

Click   icon to move the selected fields from the right pane of field list to the left pane of field list. The fields appears in the left pane will not get displayed in the report.

Click  icon to move the selected field(s) one position above in the field list of right pane.

Click  icon to move the selected field(s) one position down in the field list of right pane.

Click  icon to display the field properties of the selected field in the right pane of field list. A sample screenshot is shown below:

Figure: Field Properties




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