Priority in a Change Record defines the order in which a Change Record must be addressed. A priority matrix is configured with a combination of risk, Impact, and urgency. With the following API request, you can retrieve priority matrix details.
To authenticate the below API, see API Authentication and Authorization.
| Service Name | HTTP Method |
|---|---|
| CM_GetPriorityMatrix | POST |
Sample Request
{
"ServiceName": "CM_GetOverallBusinessOperationalRisk",
"objCommonParameters": {
"_ProxyDetails": {
"AuthType": "APIKEY",
"APIKey": "XXXXXXXXXXXXXXXXXX",
"TokenID": "",
"OrgID": "1",
"ReturnType": "JSON",
"ProxyID": 0
},
"cmParamsJSON": {
"OperationalRiskIds": "2,2",
"BusinessRiskIds": "2,2,2"
},
"Instance": "Info",
"RequestType": "RemoteCall"
}
}
Request Parameters
| Parameter Name | Type | Description | Mandatory |
|---|---|---|---|
| Support Function | String | The support function information. For example: IT | True
|
| Urgency ID | Integer | ID of Urgency. Urgency indicates how quick a CR must be resolved. | True |
| ImpactID | Integer | ID of Impact. Impact indicates the effect of CR on the users | True |
| RiskID | Integer | ID of the Risk. Risk indicates the level of business impacts because of CR. | True |
Response
{
"Errors": "",
"Message": "",
"Output": "",
"TokenID": "8C62144880AFF135758142E4CC9C72206548E0475E0C77BA79936A5C8832FF51379BDD4EE35AB1B87D58555EF95A56FDD785502C778D771028F2037ADE70BDF1445A884C3D773C6DE3AE8EB93E801D92B4AC1FE0C1B1C66E4B7AB8B06195B92B3117198BBDF8ECADABD182E57DE4C4826A9CFC040B0ECE6E8B37A6329C875CDE25020823BD64E432870C6846EEC421CA503743433C9F0C89A357B7592E3C2836",
"OrgID": 0,
"OutputObject": {
"OverallRisk": [
{
"UID": 3,
"Risk_Id": 11,
"Sup_Function": "Info",
"From_Range": 2,
"To_Range": 3,
"Weightage": 1,
"BusinessRisk": 4,
"OperationalRisk": 6,
"OverAllRisk": 2,
"BusinessRiskText": "HIGH",
"OperationalRiskText": null,
"OverAllRiskText": "Low"
}
]
},
"OutputID": 0,
"Input": null
}
Status and Error Codes
For more information, see Status and Error Messages.