Configuring Urgency SPM

SummitAI Service Management Help

What is Urgency?

Urgency is a measure of degree of importance of the Service Portfolio Record (SPR) and if not implemented on time the impact on the business processes. You can add and modify the Urgency details for SPRs under a Tenant.

To configure Urgency values:

Select Portfolio > Configuration > Urgency.
On the URGENCY page, click ADD NEW on the ACTIONS panel.
Select the Tenant and type in the new Urgency details. For information about the fields on the URGENCY page, see Field Description.
Click SUBMIT. A new Urgency value is configured.

Figure: URGENCY page

Field Description

The following table describes the fields on the URGENCY page:

Field	Description
DETAILS
Urgency Name	Type in a name for the Urgency.
Sort Order	Type in the sequence number to indicate the position of the value in the Urgency list.
Default	Select the check box to make the configured value as default.
Active	Indicates the status set for the Urgency. If selected, the Urgency value becomes an available Urgency option on the other pages of the application. If not selected, the Urgency value becomes an inactive value. The inactive Urgency values are not displayed in the Urgency list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel on the URGENCY page.

SHOW LIST

Click SHOW LIST to display the LIST showing all the configured Urgency values for the selected Tenant.

URGENCY page: List of Urgency values
Figure: URGENCY page: List of Urgency values

To edit an Urgency value, select the Urgency Name. Make appropriate changes and click SUBMIT.
To display the inactive Urgency values, click the Include Inactive check box.

Note:

When the Urgency values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Urgency value.