You can retrieve suggestions of a Symptom using the following API Request with the entered the value for the SearchText parameter.
To authenticate the below API, see API Authentication and Authorization.
| Service Name | HTTP Method |
|---|---|
| IM_SuggestSimilarSymptoms | POST |
Sample Request
Json Format
{
"ServiceName": "IM_SuggestSimilarSymptoms",
"objCommonParameters": {
"_ProxyDetails": {
"APIKey": "XXXXXXXXXXXXXXXX",
"ProxyID": 0,
"ReturnType": "JSON",
"AuthType": "APIKEY"
},
"Instance": "IT Tec",
"OrgID": "1",
"SearchText": "test"
}
}
Request Parameters
| Parameter Name | Type | Description | Mandatory |
|---|---|---|---|
Instance | STRING | Name of the Instance. For Example: Info | TRUE |
OrgID | STRING | Unique Identification number of an Organization. By default, the value is 1. | TRUE |
SearchText | STRING | Name of the Keyword to retrieve the suggestions of a Symptom. | TRUE |
Sample Response
Json Format
{
"Errors": "",
"Message": "",
"Output": "",
"TokenID": null,
"OrgID": 0,
"OutputObject": {
"SymptomSuggestions": {
"Symptoms": [
{
"UID": 0,
"Symptom": "Symptom: testing rule functionality for In-Progress state",
"BaseUrl": null,
"TemplateID": 1,
"OrgID": 0,
"UserID": 0,
"LocationID": 0,
"Instance": null,
"CustomerMatrixID": 0,
"Type": null,
"IsEditable": false
}
],
"KBData": [
{
"Original_FileName": null,
"Renamed_FileName": null,
"Image_Uid": null,
"KB_ID": 1035,
"KB_Subject": "all location test",
"Active": true,
"KB_Details": "",
"KeyMatches": 1
}
]
}
}
}
Status and Error Codes
For more information, see Status and Error Messages.