- Created by Enterprise IT, last modified by Shilpa K (Deactivated) on Apr 23, 2024
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You can retrieve all Incidents that are logged on your name using the following API Request with details such as Instance, Caller, and Status of Incidents.
To authenticate the below API, see API Authentication and Authorization.
| Service Name | HTTP Method |
|---|---|
| IM_GetMyIncidents | POST |
Sample Request
Json Format
{
"ServiceName": "IM_GetMyIncidents",
"objCommonParameters": {
"_ProxyDetails": {
"SAASOrgID": "0",
"OrgID": "1",
"ReturnType": "JSON",
"Password": "login1-2",
"RequestType": "RemoteCall",
"AuthType": "FORM",
"UserName": "Fredrick.Norton@zacme.com"
},
"InstanceCode": "IT",
"IncidentParam": {
"CurrentPageIndex": 0,
"OrgID": "1",
"PageSize": 20,
"Caller": "430",
"CallerName": "",
"CallerEmailID": "",
"Instance": "ALL",
"Status": "All",
"Workgroup": 0,
"Executive": 0,
"SortColumn": null,
"SortOrder": "DESC",
"FromID": null,
"ToID": null,
"FromDate": null,
"ToDate": null,
"TextSearch": "",
"TextSearchIn": "ALL",
"Description": ""
}
},
"IsEncryptionEnabled": false
}
Request Parameters
| Parameter Name | Type | Description | Mandatory |
|---|---|---|---|
Executive | BOOLEAN | Is Executive or not? The value is either 0 or 1. The executive is an Analyst.
| TRUE |
Workgroup | STRING | Workgroup defines a group of members in an Instance or a unit of an organization. You can retrieve multiple workgroup Incidents using comma separation between the workgroup names without a space. For Example: "WorkgroupName": "WG1,WG2,WG3" | FALSE |
OrgID | INTEGER | Unique Identification number of the Organization. By default, the value is 1. | TRUE |
CurrentPageIndex | BOOLEAN | Current Index of the page that you are looking into. For Example: If each page contains 10 records and there are 10 pages. The Response displays items from 1 to 10 when you specify the CurrentPageIndex value as 1. | TRUE |
Status | STRING | Status of the Incidents that should be displayed. | TRUE |
PageSize | INTEGER | Number of records displayed per page. For Example: Consider you specified the PageSize value as 100. Based on the CurrentPageIndex, the API Response displays 100 records. | TRUE |
Caller | STRING | Unique identification number of the User. | TRUE |
Instance | STRING | Instance defines a business unit, entity, or a department in an organizational hierarchy. For Example: Info | TRUE |
Sample Response
Json Format
{
"Errors": "",
"Message": "",
"Output": "",
"TokenID": "A5BA2D859330BA36AFFE4ADFF9FA2D3957FF2091FB3EF234DB8C55A1F41F0382946CEDE4AB2292821B2F6A1A9F851BC7604299EF64103EB6DC672C0F1B21B9A1FFDF4F8A150D5B0B09E4165F0D1119FE06E1A9973D0D7CD0BDBA94C719E245CF7BF63E031FC0F58195472CB61349038A96C6B537C4887A6B2D5D03A38CD2A6894140790A2D6CF1497A83CAFE3165484A",
"OrgID": 0,
"OutputObject": {
"MyTickets": [
{
"ROWNUM": 1,
"Ticket_ID": "jzNvJhG94n%2fXjNnxLGt3qA%3d%3d",
"TotalRows": 35,
"Incident ID": "44514",
"Logged Time": "2022-04-11 23:05:32",
"Status": "In-Progress",
"Symptom": "CAPA:",
"Workgroup Name": "IM WG",
"Executive Name": "Soumya",
"Priority": "Priority P1",
"PriorityColorCode": null,
"Resolution_SLA": 10,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4601,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "39FBA961-0839-4D54-A45C-BF6D11DAC799",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-04-12 09:10:00",
"Updated_Time": "2022-04-11 23:05:32",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25316"
},
{
"ROWNUM": 2,
"Ticket_ID": "AuZjnZ%2bYSuwp8y%2f47PE0Cw%3d%3d",
"TotalRows": 35,
"Incident ID": "44513",
"Logged Time": "2022-04-11 23:04:11",
"Status": "In-Progress",
"Symptom": "CAPA:",
"Workgroup Name": "IM WG",
"Executive Name": "Soumya",
"Priority": "Priority P1",
"PriorityColorCode": null,
"Resolution_SLA": 10,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4601,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "7094851F-FAA4-493A-B0E7-9300E17AD901",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-04-12 09:10:00",
"Updated_Time": "2022-04-11 23:04:11",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25315"
},
{
"ROWNUM": 3,
"Ticket_ID": "xZZBw1bU5eqhww91Fif1HA%3d%3d",
"TotalRows": 35,
"Incident ID": "44512",
"Logged Time": "2022-03-31 09:19:55",
"Status": "In-Progress",
"Symptom": "CAPA: test ",
"Workgroup Name": "abc",
"Executive Name": "hyma",
"Priority": "Priority P1",
"PriorityColorCode": null,
"Resolution_SLA": 10,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4879,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "E68EC447-02B8-4D02-B233-F4282EB66D29",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-03-31 09:30:00",
"Updated_Time": "2022-03-31 09:19:55",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25314"
},
{
"ROWNUM": 4,
"Ticket_ID": "%2fQ7GMVj9NeJAA4ZcuVrQvA%3d%3d",
"TotalRows": 35,
"Incident ID": "44511",
"Logged Time": "2022-03-31 09:18:35",
"Status": "In-Progress",
"Symptom": "CAPA: test ",
"Workgroup Name": "abc",
"Executive Name": "hyma",
"Priority": "Priority P1",
"PriorityColorCode": null,
"Resolution_SLA": 10,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4879,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "06AE8CD9-9297-4B10-BE9C-BD23199ADEBB",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-03-31 09:29:00",
"Updated_Time": "2022-03-31 09:18:35",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25313"
},
{
"ROWNUM": 5,
"Ticket_ID": "f8E8KeSpx49gwhikFg47Wg%3d%3d",
"TotalRows": 35,
"Incident ID": "44510",
"Logged Time": "2022-03-31 09:17:25",
"Status": "In-Progress",
"Symptom": "CAPA: test ",
"Workgroup Name": "abc",
"Executive Name": "hyma",
"Priority": "Priority P1",
"PriorityColorCode": null,
"Resolution_SLA": 10,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4879,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "F73BBDFE-6E99-4B8D-A9F7-5143BD5486CE",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-03-31 09:28:00",
"Updated_Time": "2022-03-31 09:17:25",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25312"
},
{
"ROWNUM": 6,
"Ticket_ID": "6Y8BNmuR6OYrKiEMZpRrBw%3d%3d",
"TotalRows": 35,
"Incident ID": "44509",
"Logged Time": "2022-03-30 23:16:07",
"Status": "In-Progress",
"Symptom": "CAPA: test ",
"Workgroup Name": "abc",
"Executive Name": "hyma",
"Priority": "Priority P1",
"PriorityColorCode": null,
"Resolution_SLA": 10,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4889,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "7506F166-E175-40CE-A84B-2C44C2BCE3C1",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-03-31 09:10:00",
"Updated_Time": "2022-03-30 23:16:07",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25311"
},
{
"ROWNUM": 7,
"Ticket_ID": "gwm%2biDdEgE1biW%2fUaJdHpw%3d%3d",
"TotalRows": 35,
"Incident ID": "44508",
"Logged Time": "2022-03-30 23:13:58",
"Status": "In-Progress",
"Symptom": "CAPA: test ",
"Workgroup Name": "abc",
"Executive Name": "hyma",
"Priority": "Priority P1",
"PriorityColorCode": null,
"Resolution_SLA": 10,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4889,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "4AD7ABC3-0A26-4585-994D-AA1200F18853",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-03-31 09:10:00",
"Updated_Time": "2022-03-30 23:13:58",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25310"
},
{
"ROWNUM": 8,
"Ticket_ID": "W3SzGYhpNxbDyPfpzf%2b58Q%3d%3d",
"TotalRows": 35,
"Incident ID": "44507",
"Logged Time": "2022-03-30 22:21:45",
"Status": "In-Progress",
"Symptom": "CAPA: test ",
"Workgroup Name": "abc",
"Executive Name": "hyma",
"Priority": "IT P2",
"PriorityColorCode": null,
"Resolution_SLA": 60,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4890,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "8A9870CD-CFD8-47E8-819A-DC145651E74A",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-03-31 10:00:00",
"Updated_Time": "2022-03-30 22:21:45",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25309"
},
{
"ROWNUM": 9,
"Ticket_ID": "oQHLkfa%2bU%2blSvI73i3HBig%3d%3d",
"TotalRows": 35,
"Incident ID": "44506",
"Logged Time": "2022-03-29 18:47:32",
"Status": "In-Progress",
"Symptom": "it’s a CAPA related incident",
"Workgroup Name": "abc",
"Executive Name": "hyma",
"Priority": "IT P2",
"PriorityColorCode": null,
"Resolution_SLA": 60,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4917,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "FBC462C1-898B-42E0-8398-3DE278FC40B3",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-03-30 10:00:00",
"Updated_Time": "2022-03-29 18:47:32",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25308"
},
{
"ROWNUM": 10,
"Ticket_ID": "eJtVogDbTiMZz7Ar9sEprw%3d%3d",
"TotalRows": 35,
"Incident ID": "44505",
"Logged Time": "2022-03-29 16:52:08",
"Status": "In-Progress",
"Symptom": "it’s a CAPA related incident",
"Workgroup Name": "abc",
"Executive Name": "hyma",
"Priority": "IT P2",
"PriorityColorCode": null,
"Resolution_SLA": 60,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4919,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "9C48CEE8-36F9-41A7-98B2-0B83A91F7E8D",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-03-29 17:52:00",
"Updated_Time": "2022-03-29 16:52:08",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25307"
},
{
"ROWNUM": 11,
"Ticket_ID": "O9zIaFYFbtjeN9dwgAx3hQ%3d%3d",
"TotalRows": 35,
"Incident ID": "44504",
"Logged Time": "2022-03-29 16:46:13",
"Status": "In-Progress",
"Symptom": "it’s a CAPA related incident",
"Workgroup Name": "abc",
"Executive Name": "hyma",
"Priority": "IT P2",
"PriorityColorCode": null,
"Resolution_SLA": 60,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4919,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "95B313AE-ACEE-4020-92B0-E44203EF89F1",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-03-29 17:46:00",
"Updated_Time": "2022-03-29 16:46:13",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25306"
},
{
"ROWNUM": 12,
"Ticket_ID": "0vRK%2fbStlJfGd3MGYPbv3Q%3d%3d",
"TotalRows": 35,
"Incident ID": "44503",
"Logged Time": "2022-03-29 16:40:27",
"Status": "In-Progress",
"Symptom": "it’s a CAPA related incident",
"Workgroup Name": "abc",
"Executive Name": "hyma",
"Priority": "IT P2",
"PriorityColorCode": null,
"Resolution_SLA": 60,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4919,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "7A0F45AF-F640-4E24-907D-BB833BF039CD",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-03-29 17:41:00",
"Updated_Time": "2022-03-29 16:40:27",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25305"
},
{
"ROWNUM": 13,
"Ticket_ID": "1TvjWw6JFuSp4DLYcC%2fMlg%3d%3d",
"TotalRows": 35,
"Incident ID": "44502",
"Logged Time": "2022-03-29 16:29:49",
"Status": "In-Progress",
"Symptom": "it’s a CAPA related incident",
"Workgroup Name": "IT Infrastructure",
"Executive Name": "Neel",
"Priority": "IT P2",
"PriorityColorCode": null,
"Resolution_SLA": 60,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4920,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "CB82ABE9-AD58-45E7-8CEA-01B1365B85A0",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-03-29 17:30:00",
"Updated_Time": "2022-03-29 16:29:49",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25304"
},
{
"ROWNUM": 14,
"Ticket_ID": "cZ8vvjv2NYez%2fqFcYlTRhw%3d%3d",
"TotalRows": 35,
"Incident ID": "44501",
"Logged Time": "2022-03-29 16:14:48",
"Status": "In-Progress",
"Symptom": "it’s a CAPA related incident",
"Workgroup Name": "IT Infrastructure",
"Executive Name": "Neel",
"Priority": "IT P2",
"PriorityColorCode": null,
"Resolution_SLA": 60,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4920,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "2B3507A1-766E-4AEB-BCD1-17A6CB40C9A7",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-03-29 17:15:00",
"Updated_Time": "2022-03-29 16:14:48",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25303"
},
{
"ROWNUM": 15,
"Ticket_ID": "1nUTc%2b46WaWvLw5Jg1N3Kw%3d%3d",
"TotalRows": 35,
"Incident ID": "44500",
"Logged Time": "2022-03-29 16:12:54",
"Status": "In-Progress",
"Symptom": "it’s a CAPA related incident",
"Workgroup Name": "IT Infrastructure",
"Executive Name": "Neel",
"Priority": "IT P2",
"PriorityColorCode": null,
"Resolution_SLA": 60,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4920,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "D47E45B1-FDC9-44EB-9FFE-C6ED7C8F638B",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-03-29 17:13:00",
"Updated_Time": "2022-03-29 16:12:54",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25302"
},
{
"ROWNUM": 16,
"Ticket_ID": "4CpBkbBUHUU5ilvq6oQm3Q%3d%3d",
"TotalRows": 35,
"Incident ID": "44499",
"Logged Time": "2022-03-29 16:11:29",
"Status": "In-Progress",
"Symptom": "Information",
"Workgroup Name": "IT Infrastructure",
"Executive Name": "Neel",
"Priority": "IT P2",
"PriorityColorCode": null,
"Resolution_SLA": 60,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4920,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "1688A945-9F65-493A-85D0-0248B650A22D",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-03-29 17:12:00",
"Updated_Time": "2022-03-29 16:11:29",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25301"
},
{
"ROWNUM": 17,
"Ticket_ID": "QqdGEk0DMMVGhkuNqlwy6w%3d%3d",
"TotalRows": 35,
"Incident ID": "44498",
"Logged Time": "2022-03-29 16:05:05",
"Status": "In-Progress",
"Symptom": "it’s a CAPA related incident",
"Workgroup Name": "IT Infrastructure",
"Executive Name": "Neel",
"Priority": "IT P2",
"PriorityColorCode": null,
"Resolution_SLA": 60,
"SLAName": "9 to 6",
"CallerName": "Vishal Vishnoi",
"UserTypeColor": null,
"UserTypeName": null,
"Resolution_Time": null,
"Age": 4920,
"Resolution_ElapseTime": 0,
"SLAProgress": 0,
"IsParentRecord": 0,
"UserProfileImageName": "",
"Pending": null,
"GUID": "9922FD89-FA21-4D50-8C38-58DFC8354787",
"Customer": "Symphony SummitAI",
"Location": "bangalore",
"Resolution_Deadline": "2022-03-29 17:05:00",
"Updated_Time": "2022-03-29 16:05:05",
"SupFunctionID": "Info",
"Sup_Function_Name": "Information Technology",
"IsFeedbackEnabled": false,
"IsFeedbackActive_IM": true,
"CallerID": 967,
"AgeClass": "red",
"AgingInfo": "More than 10 Days",
"SLAPercent": 0,
"SLAProgressClass": null,
"StatusCount": "Cancelled-2 ,In-Progress-28 ,New-5",
"IsFeedBackProvided": 0,
"TicketID_Internal": "25300"
},
}
Status and Error Codes
For more information, see Status and Error Messages.
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