- Created by Enterprise IT, last modified by Shilpa K on Apr 23, 2024
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You can retrieve the Service Request list using the following API Request with details such as Instance, Start Date, and End Date.
To authenticate the below API, see API Authentication and Authorization.
| Service Name | HTTP Method |
|---|---|
| SR_GetSRList | POST |
{
"ServiceName": "SR_GetSRList",
"objCommonParameters": {
"_ProxyDetails": {
"AuthType": "APIKey",
"APIKey": "XXXXXXXXXXXXXXXXXXX",
"ProxyID": 0,
"ReturnType": "json",
"OrgID": 1,
"TokenID": ""
},
"Instance": "Info",
"SrTicket_No": "",
"SrFromDate": "",
"SrToDate": "",
"srStatus": "",
"IsGetAllRequest":true
}
}
Request Parameters
| Parameter Name | Type | Description | Mandatory |
|---|---|---|---|
Instance | STRING | Name of the Instance. For Example: Info | TRUE |
SrTicket_No | STRING | Unique Identification number of the Service Request. | FALSE |
SrFromDate | STRING | You can select the date range to get the list of SRs. Specify the From Date of the SRs that you want to get displayed. The format of From Date is YYYY-MM-DD. The From Date starts from 00:00:00 hrs of the selected date. | FALSE |
SrToDate | STRING | You can select the date range to get the list of SRs. Specify the To Date of the SRs that you want to get displayed. The format of From Date is YYYY-MM-DD. The To Date ends on 11:59:59 hrs of the selected date. | FALSE |
srStatus | STRING | Status of the SRs that should be displayed. | FALSE |
IsGetAllRequest | BOOLEAN | View all SRs.
| TRUE |
{
"Errors": "",
"Message": "",
"Output": "",
"TokenID": "585E59B9CAFC232DF669D49A11D95B6858DCB35FC05F2AF1B1BAA8C130A86854E0E9B621CAA1F287FB4087CF08A6C8650297BF273E3EDA1607935ED466105535C3422F87E0EC1B776C2D84EE8D0A2EA2048F8CBDCCF246145CEBDD8E8278B838FA9B6AE2EF9D8D48D72403A3E39F39955B5E61A48B34BA6F2A49934EDB842838842DC949B44795957F76679E1000AC0502104976210884D3E1D2D3926C7ED30BA3C0304D",
"OrgID": 0,
"OutputObject": [
{
"Org_Id": 1,
"Ticket_ID": 942,
"Ticket_No": "SR959",
"Reg_Time": "2022-09-23 04:58:52",
"Final_Approval_Time": "2022-09-23 05:04:21",
"Status": "New",
"Medium": "Web",
"LoggedBy": 33,
"LoggedBy_EmailID": harshitha.bk@symphonysummit.com,
"ClassificationID": null,
"Classification": "",
"CatalogID": 1145,
"Category": "",
"CategoryID": 3,
"Subject": "New Service Request raised for - Basic Category\\Line Manager catalog -",
"Pending_Code": null,
"PendingReason": null,
"Severity": 6,
"TicketNumber": "959",
"Severity_Name": "Priority1",
"Severity_Display": "P1",
"PriorityName": "P1",
"Criticality": null,
"Criticality_Name": null,
"Impact": null,
"SLA": 21,
"SLA_Name": "9/6",
"Assigned_Workgroup": 15,
"WG_Name": "SR Group",
"Assigned_Engineer": null,
"Assigned_Engineer_Name": null,
"Assigned_Engineer_Email": null,
"Assigned_Engineer_EmpID": null,
"Response_Deadline": "2022-09-23 05:07:00",
"Response_Time": null,
"Response_SLA_Met": null,
"Response_SLA_Reason": null,
"Resolution_Deadline": "2022-09-23 05:08:00",
"Resolution_Time": null,
"Resolution_SLA_Met": null,
"Resolution_SLA_Reason": null,
"Closure_Code": null,
"ClCode_Name": null,
"Repeat_Ticket": false,
"Reopen_Ticket": false,
"attachments": false,
"Information": "This is just for testing - please ignore",
"Solution": null,
"Userlog": null,
"Internallog": null,
"Caller": 33,
"Caller_Name": "Hitha",
"Caller_EmailID": hitha@symphonysummit.com,
"Sup_Function": "SR",
"Sup_Function_Name": "SR Tenant",
"KB": null,
"ParentTicketID": null,
"Updated_Time1": "2022-09-23 05:04:22",
"Updated_Time": "2022-09-23 05:04:22",
"Schedule_Date": null,
"Target_Completion_Date": null,
"Resolution_SLAOfSeverity": 3,
"UserID": 33,
"ManualEscalationDate": null,
"ManualEscalationLevelID": null,
"ManualEscalationRemarks": null,
"Impact_Name": null,
"NotificationMethod": null,
"ServiceRequestTypeName": "Service Catalog",
"ServiceRequestTypeId": 0,
"ServiceCategoryName": "Basic Category",
"CategoryCatalogName": "Basic Category\\Line Manager catalog",
"IsApproved": true,
"ActualRegTime": "2022-09-23 04:58:52",
"SR_Status": "Approved",
"CancellationRemarks": null,
"StrCatalogID": null,
"ServiceCategoryId": 3,
"Response_PriorityName": null,
"Response_DeadlineMinutes": null,
"ResolveSRUsingLastWO": false,
"ClosureCategory": null,
"EnableClosureCategory": null,
"ResolutionCode": null,
"ResolutionCodeName": null,
"ClosureRemarks": null,
"TicketClosingMode": "Auto",
"Domain_ID": 1,
"LoggedOn": "2022-09-23 04:58:52",
"CC_Email": null,
"CC_UserID": null,
"Sub-Workgroup Name": null,
"Customer_Name": "QA"
}
],
"OutputID": 0,
"Input": null
}
Status and Error Codes
For more information, see Status and Error Messages.
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