The Analysts are the single point of contact between the End Users and the IT Service Management of the organization. They are the first contact in an organization for any and all IT questions.
You, as an Analyst, can perform the following actions in the CMDB module:
- Add a CI, see Adding Configuration Items
- View the Hardware Variance and Software Variance for a CI, see Viewing/Modifying CIs
- View KR for the CI, see Viewing/Modifying CIs
- View the version history of a CI, see Adding Configuration Items
- Set up relationship between CIs, see CI Relations
- Revert a CI to previous version, see Reverting Back to Previous Version
- View the list of existing CMDB items, see Viewing List of CIs_CMDB
- Add Services, see Adding Services