You can configure Mailboxes to enable E-mail Parsing. You can configure both Exchange and Pop-3 servers for the Mailboxes for a Tenant. For more information about E-mail Parsing, see E-mail Parsing.
To configure a Mailbox:
- Select Admin > Advanced > Notifications > Mailbox.
- On the MAILBOX page, click ADD NEW on the ACTIONS panel.
- Select the Tenant and type in the details for new Mailbox configuration. For information about the fields on the MAILBOX page, see Field Description.
- Click SUBMIT. The NOTIFICATION PARSER confirmation pop-up page is displayed.
Figure: Notification Parser confirmation pop-up page
- If you click OK, you are redirected to NOTIFICATION PARSER page. For more information about the NOTIFICATION PARSER page, see Configuring Notification Parser.
- If you click Cancel, new Mailbox is configured.
The following screen is displayed when you select the Server Type as Exchange.
Figure: MAILBOX page - Server Type : Exchange
Field Description
The following table describes the fields on the MAILBOX page:
Field | Description |
|---|---|
DETAILS | |
Server Type | Select the server type as Exchange from the drop-down list. |
Mailbox Name | Type in the name of the Mailbox. |
Version | Select an operating system from the list: Exchange 2007 SP1 and Exchange 2010. |
Domain | Type in the selected server’s domain name. |
User Name | Type in the configured user name for the selected domain. |
Password | Type in the password. |
Confirm Password | Type in the same password again for confirmation. |
EWS URL | Type in the Exchange Web Service (EWS) URL for the selected server type. For example: office365.com and so on. |
E-mail ID | Type in the e-mail ID of the user. Specifying EWS URL or the e-mail ID is mandatory. |
Invalid E-mail ID | Mails sent from the e-mail ids specified in this field are not processed. |
Forward Invalid E-mail to Administrator | If selected, the e-mails sent from an invalid e-mail id are forwarded to the Administrator and deleted. |
Forward Error E-mail to Administrator | If selected, the e-mails which could not be processed due to an error is forwarded to the Administrator. |
Administrator E-mail ID | Specify the Administrator e-mail id to receive the invalid and error e-mails. |
Action for Unparsed E-mails | Select the action to be performed on the unparsed e-mails from the list: No Action, Delete or Move to Different Folder. If Move to Different Folder option is selected, the Folder Path field is displayed. Specify the path for the folder where you want the unparsed e-mails to be moved in the Folder Path field. |
Run at Source | Specify the source: SummitAI Server or SummitAI Proxy
|
Do Not Process Mails Older than (Days) | Specify the number of days for which old mails have to be processed. |
Error Notification | You can configure the users to notify about any errors occurred while parsing e-mails for a mailbox configuration. Search the user in the User Search field and click the |
Restrict E-mail Processing | Select this checkbox to restrict the processing of e-mails if the e-mail id configured in the mailbox is marked under Cc/Bcc. |
Active | Indicates the status of the Mailbox configuration.
|
SCHEDULER DETAILS | |
Monitoring Source | Select a Monitoring Source from the list. |
Job Frequency | Select time format from the list and specify the Time. |
The following screen is displayed when you select the Server Type as Pop3.
Figure: MAILBOX page - Server Type : Pop3
Field Description
The following table describes the fields on the MAILBOX page:
Field | Description |
|---|---|
DETAILS | |
Server Type | Select the server type as Pop3 from the drop-down list. Note: Select Pop3 when you cannot access the data directly. You can then remotely access the mailbox details. |
Mailbox Name | Type in the name of the Mailbox. |
Server Name | Type in the server name. |
User Name | Type in the configured user name. |
Password | Type in the password. |
Confirm Password | Type in the same password again for confirmation. |
Port | Type in the port details. |
Secure Connection | If selected, the connection becomes secure. |
Invalid E-mail ID | Mails sent from the e-mail ids specified in this field are not processed. |
Forward Invalid E-mail to Administrator | If selected, the e-mails sent from an invalid e-mail id are forwarded to the Administrator and deleted |
Forward Error E-mail to Administrator | If selected, the e-mails which could not be processed due to an error is forwarded to the Administrator. |
Administrator E-mail ID | Specify the Administrator e-mail id to receive the invalid and error e-mails. |
Action for Unparsed E-mails | Select the action to be performed on the unparsed e-mails from the list: No Action, Delete or Move to Different Folder. If Move to Different Folder option is selected, the Folder Path field is displayed. Specify the path for the folder where you want the unparsed e-mails to be moved in the Folder Path field. |
Run at Source | Specify the source: SummitAI Server or SummitAI Proxy
|
Do Not Process Mails Older than (Days) | Specify the number of days for which old mails have to be processed. |
Error Notification | You can configure the users to notify about any errors occurred while parsing e-mails for a mailbox configuration. Search the user in the User Search field and click the icon. |
Restrict E-mail Processing | Select this checkbox to restrict the processing of e-mails if the e-mail id configured in the mailbox is marked under Cc/Bcc. |
Active | Indicates the status of the Mailbox configuration.
|
SCHEDULER DETAILS | |
Monitoring Source | Select a Monitoring Source from the list. |
Job Frequency | Select time format from the list and specify the Time. |
ACTIONS
This section explains all the icons on the ACTIONS panel of the MAILBOX page.
Filters
Click Filters to specify a particular filter criteria to display the configured Mailboxes. On clicking the Filters icon, the FILTERS pop up page is displayed. Select the Tenant and Server Type, and click SUBMIT.
Figure: FILTERS pop-up page
SHOW LIST
Click SHOW LIST to display the LIST table showing all the configured Mailboxes as per the selected Server Type value for the selected Tenant.
Figure: MAILBOX page : List of Mailboxes
- To edit any Mailbox configuration, click the Mailbox Name. Make appropriate changes and click SUBMIT.
Figure: MAILBOX page: Edit Mailbox Configuration
- To display the inactive Mailbox configurations, click the Include Inactive check box.
Note:
When the configured Mailboxes are displayed under the LIST table, the ADD NEW action is displayed under ACTIONS. Click ADD NEW to configure a new Mailbox.
ERROR LOG
Click ERROR LOG to view the error details. The ERROR LOG pop-up page is displayed. See screen shot.
Figure: ERROR LOG pop-up page
NOTIFICATION PARSER
- Click NOTIFICATION PARSER to view Rule list. NOTIFICATION PARSER pop up page is displayed.
Figure: NOTIFICATION PARSER pop up page
- Click Rule name to configure NOTIFICATION PARSER. NOTIFICATION PARSER configuration page is displayed. For more information about the NOTIFICATION PARSER page, see Configuring Notification Parser.
Figure: NOTIFICATION PARSER configuration page
CREATE NOTIFICATION PARSER
Click CREATE NOTIFICATION PARSER to create NEW NOTIFICATION PARSER. For more information about the NOTIFICATION PARSER page, see Configuring Notification Parser.
CUSTOM SCHEDULER
Click CUSTOM SCHEDULER to configure CUSTOM SCHEDULER for the Mail Box. CUSTOM SCHEDULER page is displayed. For more information about the CUSTOM SCHEDULER page, see Configuring Custom Scheduler.
Figure: CUSTOM SCHEDULER page