How to view Incident user search history?
You can view the list of Incidents logged by the End User based on the Category.
To view the End User Incident history:
On the INCIDENT DETAIL page (Dashboard > ANALYST DASHBOARD > INCIDENTS > MY WORKGROUP), click the USER INCIDENT HISTORY 
icon. The USER INCIDENT HISTORY pop-up page is displayed. For more information about the fields on the USER INCIDENT HISTORY pop-up page, see Field Description.
Figure: USER INCIDENT HISTORY pop-up page
Field Description
The following table describes the fields on the USER INCIDENT HISTORY pop-up page:
Field | Description |
|---|---|
Category | Displays the Category of the Incidents with the count of Incidents logged under the Category. |
Select | Click to view the Incident details. |
Incident ID | Displays the Incident ID. |
Request Date | Displays the request date and time for the Incident. |
Description | Displays the description of the Incident. |
Priority | Displays the Priority of the Incident. |
Status | Displays the status of the Incident. |