The CONFERENCE CALL page provides the user an option to talk to the Analysts on Conference Call regarding a Major Incident logged.
To Configure Conference Call:
- Select Admin > Advanced > Notifications > Conference Call. The CONFERENCE CALL page is displayed.
Figure: CONFERENCE CALL page - On the ACTIONS panel of the CONFERENCE CALL page, click ADD NEW.
- On the left pane of the CONFERENCE CALL page, select the Tenant.
- Specify the required information in the DETAILS section and click SUBMIT. For more information about the fields on the CONFERENCE CALL page, see FIELD DESCRIPTION.
FIELD DESCRIPTION
The following table describes the fields on the CONFERENCE CALL page:
Fields | Description |
|---|---|
Bridge Name | Specify the Conference Bridge name. |
Bridge Number | Specify the Bridge Number. |
Conference Joining Message | Specify the joining message that you want to communicate upon joining the Conference Call. |
Validation Message | Specify the validation message that you want to communicate, when a participant wants to join an outdated Conference. |
Is Default | If selected, the configuration becomes default. |
Active | If selected, the configuration becomes Active. |
ACTIONS
SHOW LIST
Click SHOW LIST to view the list of AD Properties added.
Figure: CONFERENCE CALL page - LIST section
MASTER CONFIGURATION
Click MASTER CONFIGURATION to set the Master Configuration before you configure any Conference Call. If the Master Configuration is set, the icon is highlighted in green color. If not configured, the icon is highlighted in amber. For more information, See Adding Master Configuration.
ADD NEW
Click ADD NEW to add a new conference call configuration.