Viewing Instance Details

To view the Instance details, follow the below process.

Personas

• Super Administrator
• Customer Administrator
• SME or Annotator

To View the Instance Details:

1. Login to the application as a Super Administrator or Customer Administrator or SME/Annotator.
2. On the Overview page, click Total Instances tile. Alternatively, click Instances.
3. On the Instances list page, click the required Instance. The Instance Details page is displayed.
   
   
   Figure: Instance Details page
   
   

4. The Instance Details page contains the following charts as mentioned in the below table:
   

   Chart	Description
   User Statistics	The User Statistics displays the week wise total number of Users against the Registered users in environment or Users using CINDE in a graphical representation.   Figure: User Statistics Graph
   Conversation Statistics	The Conversation Statistics displays the week wise total number of Conversations against the User conversations or Abruptly ended Conversations in a graphical representation. Figure: Conversation Statistics Graph
   Conversations By Channels	The Conversations By Channels displays the week wise total number of Conversations against the msteams in a graphical representation. Figure: Conversations By Channels Graph
   Successful Requests	The Successful Requests displays the week wise total number of Requests against the Incidents/Service Requests/Knowledge Articles/FAQs in a graphical representation. Figure: Successful Requests Graph
   Failures	The Failures displays the week wise total number of Failures against the System Flagged Failures/Actual Failures in a graphical representation. Figure: Failures Graph
   Annotations	The Annotations displays the week wise total number of Conversations against the Conversation/Annotation in a graphical representation. Figure: Annotations Graph

   Note:

   Hover the cursor on the graph to view the exact values.