Create an SR with Service Catalog

You can create an SR with the Service Catalog using the following API Request.

To authenticate the below API, see API Authentication and Authorization.

Service Name	HTTP Method
SR_LogServiceCatalog	POST

Sample Request

{
  "ServiceName": "SR_LogServiceCatalog",
  "objCommonParameters": {
    "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXXXXXXXXXXXXXXXXXXXXXXXX",
      "OrgID": "1",
      "ReturnType": "JSON",
      "ProxyID": 0,
      "TokenID": ""
    },
    "objSRServiceTicket": {
      "ServiceCatalogID": 1031,
      "LogSRForUserMode": false,
      "ServiceCategoryID": 1,
      "DelegationMode": false,
      "WorkGroupID": 17,
      "DelegateeUserID": 0,
      "Org_ID": "1",
      "strCustomAttributes": [
        {
          "Attribute_Type": "TextArea",
          "Attribute_Value": "Test forServiceCatalog",
          "Attribute_ID": 1085,
          "Attribute_Name": "Address"
        }
      ],
      "strMvCustomAttributes": [
        {
          "RowID": "1",
          "Attribute_Value": 18,
          "AttributeType": "TEXTBOX",
          "Attribute_ID": "1075",
          "Attribute_Name": "Age",
          "Attribute_Text": 18
        }
      ],
      "ServiceCategoryName": "Desktop",
      "ServiceCatalogName": "NoApproval",
      "JustificationRemarks": "remarks",
      "NoOfApprovals": 2,
      "Approver1Name": "Jyothi",
      "Approver1": "WorkgroupOwnerApproval",
      "Approver1Id": "9",
      "Approver2Name": "Megha",
      "Approver2": "TechnicianSelectable",
      "Approver2Id": "6",
      "SupportFunction": "ITTec"
    }
  }
}

Request Parameters

Parameter Name	Type	Description	Mandatory
SupportFunction	STRING	The value is Instance Code. For Example: IT Tec.	TRUE
ServiceCatalogID	INTEGER	Unique Identification number of the Service Catalog. If the Service Catalog has mandatory Custom Attributes, the strCustomAttributes parameter is mandatory: If the Service Catalog has mandatory multivalued custom attributes, the strMvCustomAttributes is mandatory. Note: It is mandatory to provide either ServiceCatalogID or ServiceCatalogName value.	TRUE
ServiceCatalogName	STRING	Name of the Service Catalog.	TRUE If ServiceCatalogID value is provided then it is not mandatory.
ServiceCategoryID	INTEGER	Unique Identification number of the Service Category. Note: It is mandatory to provide either ServiceCategoryID or ServiceCategoryName value.	TRUE
ServiceCategoryName	STRING	Name of the Service Category.	TRUE If ServiceCategoryID value is provided then it is not mandatory.
WorkGroupID	INTEGER	Unique Identification number of the Workgroup. Note: It is mandatory to provide either WorkGroupID or WorkGroupName value.	TRUE
WorkGroupName	STRING	Name of the Workgroup.	TRUE If WorkGroupID value is provided then it is not mandatory.
JustificationRemarks	STRING	Specify the Remarks.	TRUE
Org_ID	STRING	Unique Identification number of an organization.	TRUE
NoOfApprovals	INTEGER	Based on NoOfApprovals count user needs to provide approver details.	TRUE

Sample Response

{
    "Errors": "",
    "Message": null,
    "Output": "",
    "TokenID": "",
    "OrgID": 0,
    "OutputObject": {
        "CatalogD etails": {
            "Message":"Successfully	saved the service request. Service Request ID: SR2512",
            "SRId": "2512",
            "UploadControlUID": []
        }
    }
}

Status and Error Codes

For more information, see Status and Error Messages.

TahoeSP3

Create an SR with Service Catalog

Analytics

Request Parameters

Status and Error Codes

Release Notes | Installation Guide | Other Documents

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