Create an SR with Service Catalog

Owned by Saranya S (Unlicensed)
Last updated: Apr 23, 2024 by Shilpa K (Deactivated)Version comment
3 min read

You can create an SR with the Service Catalog using the following API Request. 

To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method
SR_LogServiceCatalog 

POST


Sample Request
{
  "ServiceName": "SR_LogServiceCatalog",
  "objCommonParameters": {
    "_ProxyDetails": {
      "AuthType": "APIKEY",
      "APIKey": "XXXXXXXXXXXXXXXXXXXXXXXXXXX",
      "OrgID": "1",
      "ReturnType": "JSON",
      "ProxyID": 0,
      "TokenID": ""
    },
    "objSRServiceTicket": {
      "ServiceCatalogID": 1031,
      "LogSRForUserMode": false,
      "ServiceCategoryID": 1,
      "DelegationMode": false,
      "WorkGroupID": 17,
      "DelegateeUserID": 0,
      "Org_ID": "1",
      "strCustomAttributes": [
        {
          "Attribute_Type": "TextArea",
          "Attribute_Value": "Test forServiceCatalog",
          "Attribute_ID": 1085,
          "Attribute_Name": "Address"
        }
      ],
      "strMvCustomAttributes": [
        {
          "RowID": "1",
          "Attribute_Value": 18,
          "AttributeType": "TEXTBOX",
          "Attribute_ID": "1075",
          "Attribute_Name": "Age",
          "Attribute_Text": 18
        }
      ],
      "ServiceCategoryName": "Desktop",
      "ServiceCatalogName": "NoApproval",
      "JustificationRemarks": "remarks",
      "NoOfApprovals": 2,
      "Approver1Name": "Jyothi",
      "Approver1": "WorkgroupOwnerApproval",
      "Approver1Id": "9",
      "Approver2Name": "Megha",
      "Approver2": "TechnicianSelectable",
      "Approver2Id": "6",
      "SupportFunction": "ITTec"
    }
  }
}

Request Parameters

Parameter NameTypeDescriptionMandatory

SupportFunction 

STRING

The value is Instance Code. 

For Example: IT Tec.

TRUE

ServiceCatalogID 

INTEGER

Unique Identification number of the Service Catalog. 

  • If the Service Catalog has mandatory Custom Attributes, the strCustomAttributes parameter is mandatory:
  • If the Service Catalog has mandatory multivalued custom attributes, the strMvCustomAttributes is mandatory.

Note:

It is mandatory to provide either ServiceCatalogID or ServiceCatalogName value.

TRUE

ServiceCatalogName

STRING

Name of the Service Catalog.

TRUE

If ServiceCatalogID value is provided then it is not mandatory.

ServiceCategoryID 

INTEGER

Unique Identification number of the Service Category.

Note:

It is mandatory to provide either ServiceCategoryID or ServiceCategoryName value.

TRUE

ServiceCategoryName

STRING

Name of the Service Category.

TRUE

If ServiceCategoryID value is provided then it is not mandatory.

WorkGroupID 

INTEGER

Unique Identification number of the Workgroup.

Note:

It is mandatory to provide either WorkGroupID or WorkGroupName value.

TRUE

WorkGroupName

STRING

Name of the Workgroup.

TRUE

If WorkGroupID value is provided then it is not mandatory.

JustificationRemarks

STRING

Specify the Remarks.

TRUE

Org_ID 

STRING

Unique Identification number  of an organization.

TRUE

NoOfApprovals 

INTEGER

Based on NoOfApprovals count user needs to provide approver details.

TRUE

Sample Response
{
    "Errors": "",
    "Message": null,
    "Output": "",
    "TokenID": "",
    "OrgID": 0,
    "OutputObject": {
        "CatalogD etails": {
            "Message":"Successfully	saved the service request. Service Request ID: SR2512",
            "SRId": "2512",
            "UploadControlUID": []
        }
    }
}

Status and Error Codes

For more information, see Status and Error Messages.