Standard Operating Procedures (SOP) is a set of procedures to complete certain tasks with respect to a specific parameter. Standard Operating Procedures page is used to define troubleshooting steps, quality assurance steps, and analytical methods. The SOP helps to resolve issues quickly, improves efficiency, and reduces errors. You can view the configured SOPs only for down devices on the Common View page, Event List tab on the respective Device Details pop-up ( For example:Network Device Details > Event List tab > SOP icon), Analyst Dashboard page, and Edit Network Device Details pop-up (Network Draw >Edit Node > SOP icon).
To configure SOPs:
- Select Admin > Advanced > Documents > Standard Operating Procedure.
- On the STANDARD OPERATING PROCEDURE (SOP) page, click the Filter icon and select the Tenant.
- On the STANDARD OPERATING PROCEDURE (SOP) page, click the ADD NEW icon to configure Standard Operating Procedures. For more information about the fields on the STANDARD OPERATING PROCEDURE (SOP) page see, Field Description.
- Specify the required details and click SUBMIT.
Figure: Standard Operating Procedures pageField Description
The following table describes the fields on the STANDARD OPERATING PROCEDURE (SOP) page:
Field
Description
Template Name
Type in the SOP Template name.
SOP
Type in the Standard Operating Procedures in the text box.
click the icon to make the text bold.
Click the icon to make the text as Italics.
Click the icon to underline the text.
Click the icon to select the color of the text.
Font Size
Select the font size from the list.
Font Family
Select the font family from the list.
Attachment(s)
Click the Browse button to upload support documents.
Active
Indicates the status of the SOP.
- If selected, the SOP is enabled to display in the SOP Details table.
- If not selected, the SOP is inactive.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the STANDARD OPERATING PROCEDURE (SOP) page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the configured SOPs for the selected Tenant. To modify a SOP, click the configured Template Name. Make appropriate changes and click SUBMIT.
Figure: STANDARD OPERATING PROCEDURE LIST page
Note:
When the SOPs are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure SOP for a device type.
References
For information about mapping SOPs, see Mapping Standard Operating Procedures.