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Priority in a Change Record defines the order in which a Change Record must be addressed. A priority matrix is configured with a combination of risk, Impact, and urgency. With the following API request, you can retrieve priority matrix details. 

To authenticate the below API, see API Authentication and Authorization.

Service NameHTTP Method
CM_GetPriorityMatrix 

POST

Sample Request

{ 
    "ServiceName": "CM_GetPriorityMatrix", 
    "objCommonParameters": { 
      "_ProxyDetails": { 

      "AuthType": "APIKEY", 

      "APIKey": "XXXXXXXXXXXXXXXXXX", 

      "TokenID": "", 

      "OrgID": "1", 

      "ReturnType": "JSON", 

      "ProxyID": 0 

    }, 
        "_CMDetails": { 
            "Support_Function": "Info", 
            "Urgency_Id": 7, 
            "Impact_Id": 8, 
            "Risk_Id": 10 
        } 
    } 
}

Request Parameters

Parameter  NameTypeDescriptionMandatory
Support FunctionStringThe support function information. For example: IT

True

 

Urgency ID Integer

ID of Urgency. Urgency indicates how quick a CR must be resolved.

True
ImpactIDIntegerID of Impact. Impact indicates the effect of CR on the usersTrue
RiskIDIntegerID of the Risk. Risk indicates the level of business impacts because of CR. 

True

Response

  { 
    "Errors": ", 
    "Message": "", 
    "Output": "", 
    "TokenID": "32F156C25692FA3709A6F16BD1A013FA49BAE27E02A2C41B11EAB50048DFC0B4B6ECA502D110111B2D288F404B7EFDD6A04FD60D5713CC7151510DB81F24A5F2FD173E071C1FACBEF569AB4D2DCB25F59F83D01030180C26FE819E1F82127DAFE4358686A66C2872B55EB33884B60609FE26DDF2A8DB7E59DDE9B4DED6087E623C79115DB876DD68B660314EF58B3CA28982BCA9AE48F798C56EEA68A5E35F69", 
    "OrgID": 0, 
    "OutputObject": { 
        "CM_PriorityMatrix": { 
            "Priority_MapId": 16, 
            "Org_Id": 1, 
            "Sup_Function": "Info", 
            "Impact_Id": 7, 
            "Impact_Name": "Immediate", 
            "Risk_Id": 10, 
            "Risk": "Medium", 
            "Criticality_Id": 8, 
            "Criticality_Name": "Medium", 
            "Priority_Id": 31, 
            "Priority_Name": "testing purpose4434343", 
            "Active": true 
        } 
    }, 
    "OutputID": 0, 
    "Input": null 
} 

             

Status and Error Codes

For more information, see Status and Error Messages.

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