You can retrieve the SR list based on the interval using the following API Request.
To authenticate the below API, see API Authentication and Authorization.
| Service Name | HTTP Method |
|---|---|
| SR_GetSRListByInterval | POST |
Sample Request
{
"ServiceName": "SR_GetSRListByInterval",
"objCommonParameters": {
"_ProxyDetails": {
"AuthType": "APIKEY",
"APIKey": "XXXXX",
"ProxyID": 0,
"ReturnType": "JSON",
"OrgID": 1
},
"Instance": "Info",
"Interval": 5,
"srStatus": ""
}
}
Request Parameters
| Parameter Name | Type | Description | Type |
|---|---|---|---|
Instance | STRING | Name of the Instance. For Example: Info, | TRUE |
Interval | INTEGER | Number of SRs to be displayed in the Response. | TRUE |
srStatus | STRING | Status of the Service Request. | FALSE |
Sample Response
{
"Errors": "",
"Message": null,
"Output": "",
"TokenID": null,
"OrgID": 0,
"OutputObject": [
{
"Org_Id": 1,
"Ticket_ID": 2685,
"Ticket_No": "SR2694",
"Reg_Time": "2017-03-23 13:23:14",
"STATUS": "New",
"Medium": "Web",
"LoggedBy": 11,
"LoggedBy_EmailID": "john@xyz.com",
"ClassificationID": 42,
"Classification": "/testh",
"CatalogID": 2356,
"Category": "/Desktop",
"CategoryID": 1,
"Subject": "New Service Request raised for -Desktop\\March 2nd II",
"Pending_Code": null,
"PendingReason": null,
"Severity": 0,
"TicketNumber": "2694",
"Severity_Name": null,
"Severity_Display": null,
"PriorityName": null,
"Criticality": 0,
"Criticality_Name": null,
"Impact": 0,
"SLA": 0,
"SLA_Name": null,
"Assigned_Workgroup": 21,
"WG_Name": "Audit Log Testing",
"Assigned_Engineer": null,
"Assigned_Engineer_Name": null,
"Assigned_Engineer_Email": null,
"Assigned_Engineer_EmpID": null,
"Response_Deadline": null,
"Response_Time": null,
"Response_SLA_Met": null,
"Response_SLA_Reason": null,
"Resolution_Deadline": null,
"Resolution_Time": null,
"Resolution_SLA_Met": null,
"Resolution_SLA_Reason": null,
"Closure_Code": null,
"ClCode_Name": null,
"Repeat_Ticket": false,
"Reopen_Ticket": false,
"attachments": false,
"Information": "Service Request Information",
"Solution": null,
"Userlog": null,
"Internallog": null,
"CALLER": 11,
"Caller_Name": "abc",
"Caller_EmailID": "john@xyz.com",
"Sup_Function": "Info",
"Sup_Function_Name": "Information Technology",
"KB": null,
"ParentTicketID": null,
"Updated_Time1": "2017-03-23 13:23:14",
"Updated_Time": "2017-03-23 13:23:14",
"Schedule_Date": null,
"Target_Completion_Date": null,
"Resolution_SLAOfSeverity": null,
"UserID": 11,
"ManualEscalationDate": null,
"ManualEscalationLevelID": null,
"ManualEscalationRemarks": null,
"Impact_Name": null,
"NotificationMethod": null,
"ServiceRequestTypeName": "Service Catalog",
"ServiceRequestTypeId": 0,
"ServiceCategoryName": "Desktop",
"CategoryCatalogName": "Desktop\\March 2nd II",
"IsApproved": true,
"ActualRegTime": "2017-03-23 13:23:14",
"SR_Status": "Approved",
"CancellationRemarks": null,
"StrCatalogID": null,
"ServiceCategoryId": 1,
"Response_PriorityName": null,
"Response_DeadlineMinutes": null,
"ResolveSRUsingLastWO": false,
"ClosureCategory": null,
"ResolutionCode": null,
"ResolutionCodeName": null,
"ClosureRemarks": null,
"TicketClosingMode": "Auto"
}
]
}
Status and Error Codes
For more information, see Status and Error Messages.