You can configure the Voice Call Gateway settings to call users (Subscribers). The Service Provider provides key names and key values/phrases for each End User who has subscribed to receive a call about their Incident updates.
To configure Voice Call Gateway:
- Select Admin > Advanced > Notifications > Voice Call Gateway Configuration. The VOICE CALL GATEWAY CONFIGURATION page is displayed.
- On the VOICE CALL GATEWAY CONFIGURATION page, click ADD NEW on the ACTIONS panel.
- Type in the new Voice Call Gateway configuration details. For more information about the fields on the VOICE CALL GATEWAY CONFIGURATION page, see Field Description.
- Click SUBMIT. A new Voice Call Gateway is configured.
Figure: VOICE CALL GATEWAY CONFIGURATION page
Field Description
The following table describes the fields on the VOICE CALL GATEWAY CONFIGURATION page:
Fields | Description |
|---|---|
DETAILS | |
Gateway Name | Specify the name for the Voice Call Gateway. |
Gateway URL | Specify the Voice Call Gateway URL using which a Subscriber gets a call. |
Token Number | Specify the token number (Voice Authentication Token ID). |
Key | Specify the key (Voice Authentication SID). |
Mobile Number | Specify the country code and the Mobile number. The specified Country Code is added to the Mobile number before the call is made. |
Voice Query String | Type in the Voice Query String. |
Call by Location | Select the locations from the list of Available Locations and Click “>” to place them under the Configured Locations. This is to configure the locations to receive calls on logging Incidents. |
Default | If selected, this Voice Call Gateway Configuration becomes the default configuration. Only one gateway can be configured as Default. |
Active | If selected, the Voice Call Gateway Configuration becomes active. |
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the VOICE CALL GATEWAY CONFIGURATION page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Voice Call Gateway configured in the SummitAI application.
Figure: VOICE CALL GATEWAY CONFIGURATION page: List of Voice Call Gateway configurations
- To edit a Voice Call Gateway, click Gateway Name. Make appropriate changes and click SUBMIT.
- To display the inactive Voice Call Gateway configurations, click the Include Inactive check box.
Note:
When the Voice Call Gateway configurations are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Voice Call Gateway.