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Read Complete Release Notes

Feature released in SummitAI IT Service Management (Tahoe)

What's New?

We have introduced IDs in the configuration screens for the Service Management module. The IDs are displayed in the List section.

Purpose

The purpose of displaying the IDs in the configuration screen is to enhance the administration capabilities and enable the administrator to view the ID associated with every configuration.

Example, Domain ID in case of Domain list, Tenant ID in case of Tenant list, and Category ID in case of Category list.


Figure: Domain page: List of Domains

Figure: Tenant page: List of Tenants

Figure: Category page: List of Categories (Parent and Child)

These IDs will help analysts with handy information, especially when managing the API calls during the integration of SummitAI with third-party application.

UI Changes

General Screens

The IDs are added in the following general pages:

Page Name

Displayed ID

Navigation

DOMAIN

Domain ID

Admin > Basic > Infrastructure > Domain

TENANT

Tenant ID

Admin > Basic > Infrastructure > Tenant

WORKGROUP

Workgroup ID

Admin > Basic > Infrastructure > Workgroup

Incident Management Module

The IDs are added in the following pages for IM module:

Page Name

Displayed ID

Navigation

CHECKLIST

Checklist ID

Incident > Configuration > Incident Masters > Checklist

CLOSURE CODE

Closure Code ID

Incident > Configuration > Incident Masters > Closure Code

PENDING REASON

Pending Reason ID

Incident > Configuration > Incident Masters > Pending Reason

RESOLUTION CODE

Resolution Code ID

Incident > Configuration > Incident Masters > Resolution Code

IMPACT

Impact ID

Incident > Configuration > SLA Configurations > Impact

PRIORITY

Priority ID

Incident > Configuration > SLA Configurations > Priority

URGENCY

Urgency ID

Incident > Configuration > SLA Configurations > Urgency

Service Request Module

The IDs are added in the following pages for SR module:

Page Name

Displayed ID

Navigation

CATEGORY

Category ID

Request > Configuration > Service Request Masters > Service Category

CLASSIFICATION

Classification ID

Request > Configuration > Service Request Masters > Classification

CLOSURE CODE

Closure Code ID

Request > Configuration > Service Request Masters > Closure Code

CHECKLIST

Checklist ID

Request > Configuration > Service Request Masters > Checklist

PENDING REASON

Pending Reason ID

Request > Configuration > Service Request Masters > Pending Reason

RESOLUTION CODE

Resolution Code ID

Request > Configuration > Service Request Masters > Resolution Code

IMPACT

Impact ID

Request > Configuration > SLA Configurations > Impact

PRIORITY

Priority ID

Request > Configuration > SLA Configurations > Priority

URGENCY

Urgency ID

Request > Configuration > SLA Configurations > Urgency

Change Request Module

The IDs are added in the following pages for Change Request module:

Page Name

Displayed ID

Navigation

CHANGE TYPE

Change Type ID

Change > Configuration > Change Type

CHANGE CATEGORY

Change Category ID

Change > Configuration > Change Category

CATEGORY

Category ID

Change > Configuration> Category

RISK

Risk ID

Change > Configuration> Risk

PRIORITY

Priority ID

Change > Configuration > Priority

IMPACT

Impact ID

Change > Configuration > Impact

URGENCY

Urgency ID

Change > Configuration > Urgency

CHECKLIST

Checklist ID

Change > Configuration > Checklist

CLOSURE CODE

Closure Code ID

Change > Configuration > Closure Code

PRIORITY MATRIX

Priority Matrix ID

Change > Configuration > Priority Matrix

STATUS CONFIGURATION

Status Configuration ID

Change > Configuration > Status Configuration

TASK TEMPLATE

Task Template ID

Change > Configuration > Task Template

Problem Request Module

The IDs are added in the following pages for Problem Request module:

Page Name

Displayed ID

Navigation

AUTO CREATION SETTINGS

Auto Creation Settings ID

Problem > Configuration > Auto Creation Settings

CATEGORY

Category ID

Problem > Configuration > Category

CLASSIFICATION

Classification ID

Problem > Configuration > Classification

RESOLUTION CODE

Resolution Code ID

Problem > Configuration > Resolution Code

CLOSURE CODE

Closure Code ID

Problem > Configuration > Closure Code

IMPACT

Impact ID

Problem > Configuration > Impact

PRIORITY

Priority ID

Problem > Configuration > Priority

PRIORITY MATRIX

Priority Matrix ID

Problem > Configuration > Priority Matrix

SOURCE

Source ID

Problem > Configuration > Source

RCA TYPE

RCA Type ID

Problem > Configuration > RCA Type

URGENCY

Urgency ID

Problem > Configuration > Urgency

Knowledge Management Module

The IDs are added in the following pages for Problem Request module:

Page Name

Displayed ID

Navigation

CATEGORY

Category ID

Knowledge > Configuration > Category

CLASSIFICATION

Classification ID

Knowledge > Configuration > Classification

REASON

Reason ID

Knowledge > Configuration > Reason

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