CSAT Survey

Owned by Enterprise IT
May 10, 2024

SummitAI Service Management Help

Incident Management

What is CSAT Survey?

Survey is a Customer Satisfaction Survey configured and sent to the End Users. The response to the Surveys serve as a tool to measure the quality of resolution offered by the Analysts. You can provide feedback to the Surveys on the SURVEY page.

To participate in CSAT Survey:

  1. Click Incident > User > Survey. The SURVEY page is displayed.

    SURVEY LIST
    Figure: SURVEY LIST

  2. Click the required Survey under the Survey List.
  3. Specify the required information and click SUBMIT.

    PERIODIC SURVEY page
    Figure: SURVEY page