What's New?
We have introduced IDs in the configuration screens for the Service Management module. The IDs are displayed in the List section.
Purpose
The purpose of displaying the IDs in the configuration screen is to enhance the administration capabilities and enable the administrator to view the ID associated with every configuration.
Example, Domain ID in case of Domain list, Tenant ID in case of Tenant list, and Category ID in case of Category list.
Figure: Domain page: List of Domains
Figure: Tenant page: List of Tenants
Figure: Category page: List of Categories (Parent and Child)
These IDs will help analysts with handy information, especially when managing the API calls during the integration of SummitAI with third-party application.
UI Changes
General Screens
The IDs are added in the following general pages:
Page Name | Displayed ID | Navigation |
DOMAIN | Domain ID | Admin > Basic > Infrastructure > Domain |
TENANT | Tenant ID | Admin > Basic > Infrastructure > Tenant |
WORKGROUP | Workgroup ID | Admin > Basic > Infrastructure > Workgroup |
Incident Management Module
The IDs are added in the following pages for IM module:
Page Name | Displayed ID | Navigation |
CHECKLIST | Checklist ID | Incident > Configuration > Incident Masters > Checklist |
CLOSURE CODE | Closure Code ID | Incident > Configuration > Incident Masters > Closure Code |
PENDING REASON | Pending Reason ID | Incident > Configuration > Incident Masters > Pending Reason |
RESOLUTION CODE | Resolution Code ID | Incident > Configuration > Incident Masters > Resolution Code |
IMPACT | Impact ID | Incident > Configuration > SLA Configurations > Impact |
PRIORITY | Priority ID | Incident > Configuration > SLA Configurations > Priority |
URGENCY | Urgency ID | Incident > Configuration > SLA Configurations > Urgency |
Service Request Module
The IDs are added in the following pages for SR module:
Page Name | Displayed ID | Navigation |
CATEGORY | Category ID | Request > Configuration > Service Request Masters > Service Category |
CLASSIFICATION | Classification ID | Request > Configuration > Service Request Masters > Classification |
CLOSURE CODE | Closure Code ID | Request > Configuration > Service Request Masters > Closure Code |
CHECKLIST | Checklist ID | Request > Configuration > Service Request Masters > Checklist |
PENDING REASON | Pending Reason ID | Request > Configuration > Service Request Masters > Pending Reason |
RESOLUTION CODE | Resolution Code ID | Request > Configuration > Service Request Masters > Resolution Code |
IMPACT | Impact ID | Request > Configuration > SLA Configurations > Impact |
PRIORITY | Priority ID | Request > Configuration > SLA Configurations > Priority |
URGENCY | Urgency ID | Request > Configuration > SLA Configurations > Urgency |
Change Request Module
The IDs are added in the following pages for Change Request module:
Page Name | Displayed ID | Navigation |
CHANGE TYPE | Change Type ID | Change > Configuration > Change Type |
CHANGE CATEGORY | Change Category ID | Change > Configuration > Change Category |
CATEGORY | Category ID | Change > Configuration> Category |
RISK | Risk ID | Change > Configuration> Risk |
PRIORITY | Priority ID | Change > Configuration > Priority |
IMPACT | Impact ID | Change > Configuration > Impact |
URGENCY | Urgency ID | Change > Configuration > Urgency |
CHECKLIST | Checklist ID | Change > Configuration > Checklist |
CLOSURE CODE | Closure Code ID | Change > Configuration > Closure Code |
PRIORITY MATRIX | Priority Matrix ID | Change > Configuration > Priority Matrix |
STATUS CONFIGURATION | Status Configuration ID | Change > Configuration > Status Configuration |
TASK TEMPLATE | Task Template ID | Change > Configuration > Task Template |
Problem Request Module
The IDs are added in the following pages for Problem Request module:
Page Name | Displayed ID | Navigation |
AUTO CREATION SETTINGS | Auto Creation Settings ID | Problem > Configuration > Auto Creation Settings |
CATEGORY | Category ID | Problem > Configuration > Category |
CLASSIFICATION | Classification ID | Problem > Configuration > Classification |
RESOLUTION CODE | Resolution Code ID | Problem > Configuration > Resolution Code |
CLOSURE CODE | Closure Code ID | Problem > Configuration > Closure Code |
IMPACT | Impact ID | Problem > Configuration > Impact |
PRIORITY | Priority ID | Problem > Configuration > Priority |
PRIORITY MATRIX | Priority Matrix ID | Problem > Configuration > Priority Matrix |
SOURCE | Source ID | Problem > Configuration > Source |
RCA TYPE | RCA Type ID | Problem > Configuration > RCA Type |
URGENCY | Urgency ID | Problem > Configuration > Urgency |
Knowledge Management Module
The IDs are added in the following pages for Problem Request module:
Page Name | Displayed ID | Navigation |
CATEGORY | Category ID | Knowledge > Configuration > Category |
CLASSIFICATION | Classification ID | Knowledge > Configuration > Classification |
REASON | Reason ID | Knowledge > Configuration > Reason |