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What is Workflow?

Workflow is a combination of one or more tasks executed in a specific order on a Configuration Item (CI) to achieve a particular service to customer/team/individual.

Figure: Use Case - User Creation on Active Directory

Execution History

Execution history is data in workflow format or a timeline, which displays the success and failure of tickets over the year, filtered by scripts. It is sorted by language on the application.

For example,

  • Number of PowerShell scripts and respective success/failure data over the year.
  • Number of VB script and respective success/failure data over the year.

Execution History in the Orchestration UI:

Figure: Workflow List page

Workflow record consists of the following data for the individual record:

  • Execution %
  • Workflow Name
  • Trigger Event
  • Module
  • Tenant
  • Active
  • Created By
  • Created Date
  • Last Updated By
  • Last Updated Date
  • Action button

Clicking on the Workflow history  button under the Action column will provide a pop up that list workflow execution history.

Figure: Workflow Execution History

The left portion of the workflow execution history pop up details

  • Execution End – Date & time of execution end
  • Ticket ID
  • Action
  • Executions
  • Success
  • Failure
  • View Workflow icon – displays Workflow Viewer pop-up with the workflow ticket details, for more information, see Workflow Viewer pop-up.
  • Drop down button – to display ticket’s individual executions

Figure: Workflow Execution history per ticket

The right portion of the workflow execution history pop up displays workflow execution history graph

Figure: Workflow Execution History Graph (Overall)

Clicking on a ticket ID in the execution history section will provide a detailed representation of the ticket details in the right-hand section.

Figure: Workflow Execution history details per ticket

Workflow Viewer Pop-up

Click the View Workflow icon on the Workflow Execution History to display Workflow Viewer pop-up with the workflow ticket details.


Figure: Workflow Viewer Pop-up

Also, you can use the Rerun from here option on the scripts to rerun the workflow within this pop-up. Clicking the rerun options provides a confirmation pop-up as shown in following screen.

You can click OK to proceed with the rerun and a success message is displayed.

Note:

  • The Rerun from here option is available only for the scripts.
  • Rerun of scripts are consecutive. For example, if there are 3 scripts, if you rerun the script 2 from the workflow, even the script 3 reruns to end the workflow. But if you rerun the script 3 within the workflow, only script 3 reruns.


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