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What's New?
Improvement Name | Improvement Description | Improvement Benefits |
Re-Authentication User Persona – Admin | The key objective of SummitAI is to provide flexibility for a user to safeguard or secure any decisive process. To be able for secure create, approval, and rejection of a Service Request process a new option Enable Re-Authentication is introduced in Service Catalog Configuration (Admin > Form Builder > Additional Info). The Re-Authentication configuration enables you to restrict unauthorized users to create or approve a Service Request. This configuration is applicable for Create Service Request, Approve Service Request, or All. For more information, see Re-Authentication. |
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APIs: WO_CreateORUpdateWorkOrder SR_UpdateServiceRequest User Persona: Analyst | A new validation message ‘You do not have workgroup access’, is displayed if an analyst not associated with the workgroup tries to access or update ticket through an API. |
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Two new columns are added to the table IM_RPT_DN_Approval_Details_1 for Incident Management. | The columns added are:
| This enhancement captures some additional data, which shows the Overall Approval Status and brings in more clarity on Approval Status. |
Two new columns are added to the table IM_RPT_DN_Approval_Details_1 for Incident Management. | The columns added are:
| This enhancement captures some additional data, which shows the Last Remark provided at the time of ticket reopen for an incident and date and time when last time remark provided for an incident. |
Added new DN table: IM_RPT_DN_ApprovalReopenRemarks | The columns added are:
| The DN table captures approval reopen remark and date when reopened remarks are provided. The same column name is created for multiple sequences based on the number of time approval reopened the incident. |
IM_RPT_DN_Approval_Details_1
Refer the following table for more information on the columns added to the table IM_RPT_DN_Approval_Details_1.
Column Information
Column Name | Column Type | Nullable | Descriptions | Relations |
[Level 1 Overall Approved Indicator] | bit Null | Yes | Indicates level of approval completely done or not | N/A |
[Approval Status] | nvarchar(50) Null | Yes | Describes current status of the approval | N/A |
IM_RPT_DN_Approval_Details_1
Refer the following table for more information on the columns added to the table IM_RPT_DN_Approval_Details_1.
Column Information
Column Name | Column Type | Nullable | Description | Relation |
[Last Approval Reopen Remark] | nvarchar(max) Null | Yes | Last Remark provided at the time of ticket reopened for an incident | IM_Ticket_History_Syn |
[Last Approval Reopen Remark Date] | datetime Null | Yes | Date and time when last time remark provided for an incident | IM_Ticket_History_Syn |
IM_RPT_DN_ApprovalReopenRemarks
Refer the following table for more information on IM_RPT_DN_ApprovalReopenRemarks.
Column Information
Column Name | Column Type | Nullable | Description | Relation |
[Ticket ID] | Numeric (18,0) Not Null | No | ID of the ticket, it is not the Incident ID Or ticket number. | IM_RPT_DN_Approval_Details_1 |
[IM History Updated Time] | Datetime Null | Yes | Last change time of the ticket picked from ticket history table. | IM_Ticket_History_Syn |
[Approval Reopen Remark 1] | nvarchar(max) Null | Yes | Remark provided at the time of ticket reopen. | IM_Ticket_History_Syn |
[Approval Reopen Remark Date 1] | nvarchar(max) Null | Yes | Date and time when remark provided. | IM_Ticket_History_Syn |