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 Previous Versions: << Sierra << Sierra HF01 << Sierra SP1 << Sierra SP1 HF01 << Sierra SP1 HF02 << Sierra SP1 HF03 << Denali << Denali HF01 << Denali HF02 << Denali SP1 << Denali SP1 HF01 << Denali SP1 HF02 << Denali SP1 HF03 << Denali SP3 << Denali SP3 HF01 << Denali SP3 HF02 << Denali SP3 HF02 B010 << DENALI SP3 HF04 << Denali SP3 HF05 << Denali SP3 HF06 << Denali SP3 HF07 << Denali SP3 HF08 << Denali SP3 HF09 << Denali SP3 HF10

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What's New? | Customer Fixed Issues and Known Issues | Prerequisites | Installation, Configuration, and Upgrade

On this page: Hotfix Merges | Customer Fixed Issues | Known Issues 

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Hotfix Merges
Hotfix Merges
Hotfix Merges

The following Hotfix versions are merged with this release. Please refer to the respective Release Notes for details.

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Customer Fixed Issues
Customer Fixed Issues
Customer Fixed Issues 

This section describes the issues reported by the customers and their fixes in Denali SP3 HF11 version.

Service Management 
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Service
Service

Issue IdIssue DescriptionScenarioResolution
99285

Post upgradation from Sierra to Denali SP3 HF09, the Service Request List page was not getting displayed and the following error message was displayed:

“Oops! An error occurred.”

Prerequisites:

  1. Upgrade from Sierra to Denali SP3 HF09.
  2. Navigate to Request > ManageServiceRequests > ServiceRequestList. 

Post upgradation from Sierra to Denali SP3 HF09, the Service Request List page is getting displayed successfully without any error message.

93874

The current day data was displayed in the Push Report to the user even if it was configured with Day Range as ‘Exclude today’ in the Push Report page.

Example: If the Day Range field is selected as ‘Exclude today’ in Push Report page, it still displays the current day data in the Push Report. 

Prerequisites:

  1. Click Reports > Incident Management > Select the Search Report > Specify the filter conditions in Filters > Select the Push Report option in Action panel. 
  2. Configure the push report. 
  3. Select the ‘Day Range’ as ‘Exclude today’. 

If the ‘Exclude today’ is selected, the current day data is not displayed in the Push Report. 

96532

Incorrect data was displayed in the V3 Authentications field on the Discovery page.  

When the user views the configured item from the Add to List, instead of displaying the ‘SHA’ in the V3 Authentications field, it shows ‘MD5’. 

 

The same data was not displayed in the V3 Authentications field on the Discovery page.

Prerequisites: 

  1. Admin > Advanced > Discovery & Monitoring > Discovery 
  2. Click ADD NEW in the Actions panel to create a new Discovery job. 
  3. Enter the mandatory details in the corresponding fields. 
  4. Select the SNMP V3 > Auth Type as ‘Auth Priv’ > V3 Authentications as ‘SHA’. 

The V3 Authentications field now displays correct encryption type as ‘SHA’. 

 

97385 

The data saved with a single quotation was changed to double quotation if the user edits the Custom Serviceson the Web Service Designer page.

Example: ‘xxx’ is shown as ‘’xxx’’ with a double quotation. 

On the Web Service Designer page, while editing the Custom Services. 

Prerequisites:

  1. Admin > Basic > Infrastructure > Web Services 
  2. Edit the required custom services in the Custom Servicespane on the Web Service Explorer page.  

The data saved with a single quotation remains the same while editingand no longer changes to a double quotation.

95997

After configuring Enable Conditional Service Request Valuecheck box, the mapped values for the fields like Urgency, Impact, Priority and Service Window for the configured dropdown control were not displayed on Service Request Details page for the raised SR.

Prerequisites:

  1. While creating a catalog (Catalog > User > Create Service Catalog), drag and drop the Dropdown field under group, map the common master type under Properties panel and add the required attributes.
  2. Under ADDITIONAL INFO tab, select Enable Conditional Service Request Value check box and map the values in it by using ' Like or = ' criteria. Save and publish the catalog.
  3. While raising the SR select the configured values in the drop-down and click Submit. 

Steps to reproduce the issue: 

  1. Login to application as Analyst. Navigate to Request > Manage Service Request > Service Request List. The Service Request List page is displayed.
  2. Click on above raised SR ID. The Service Request Details page is displayed.

The mapped values for the fields like Urgency, Impact, Priority and Service Window for the configured dropdown control are now displayed successfully on Service Request Details page for the raised SR.

96394

The following error message was displayed when clicked on Chart hyperlink.

“Invalid Data.”

Prerequisite:

Navigate to Reports > select Incident Management module > select Incident Dashboard report. The Incident Dashboard report is displayed.

Correct data is getting displayed without any error message when clicked on Chart hyperlink.

97988

The records added under Multivalued Group (User Search, File Attachment, and Label controls) were not getting displayed, but only Group Name was getting displayed.

Prerequisites: 

  1. While creating a catalog drag and drop the User Search, File Attachment and Label controls to create a multivalued group.
  2. Add another multivalued group. Save and publish the catalog.
  3. Raise an SR and add the records under Multivalued Group. Click Submit. 

Steps to reproduce the issue:

  1. Login as an Analyst. Navigate to Request > Manage Service Requests > Service Request List. The Service Request List page is displayed.
  2. Click on above raised SRID hyperlink. The ServiceRequestDetails page is displayed.
  3. Click on CATALOGDETAIL icon. The SERVICECATALOGDETAIL page is displayed. 


The records added under Multivalued Group (User Search, File Attachment, and Label controls) are getting displayed successfully, along with the Group Name.

95435Service category names were appearing out of the containeron the screen when the categories were viewed in carousal view while raising new service request. 

Prerequisites:

1) Request > Configuration> Service Request Masters > Service Category. 

2)Select Tenant. 

3)Create Category with name of more than 10 or 12 letters. 

4) Navigate to Request > User > New Service Request. 

5) Select Carousel View. 

6) Set the screen resolution to 125 % or Ctrl + Scroll to Zoom in.  


The required UI changes to align the Service category names inside the containerare made. Now service category names are displayed appropriately within the allotted containeron the screen in carousal view.  
96665

The converted tickets from Incident to Service Request (SR) were displayed along with unwanted special character (HTML tag) </br>.In SR ticket the subject was inserted with a special character along with incident symptoms. 

Prerequisites:

An incident should be logged in before. 

 Steps - 

1)  Navigate to Incident > Incident List. 

2)Click Incident ID and open the Incident. 

3) On the right collapsible Action Panel click

4)Select Catalog and Log the SR.

5)In Incident Details page under Relationship Tab click the SR.

6)In SR details page navigate to Subject field.


The tickets that are converted from Incident to Service Request when viewed in SR details page don’t display </br> tags. 
96789

The mapped workgroup for a user location was not appearing while raising a Service Request from the Mobile Application. 

While Raising a Service Request from the Mobile Application the Workgroup field was appearing blank which is a mandatory field. 

Prerequisites:

  1. Navigate to Admin > Form Builder.
  2. Enter the required details. 
  3. Select the Log Service Request in User’s Location check box and map a workgroup for a user location. 
  4. Click ADD and submit the details. 
In the Service Request Details page, the mapped Workgroup for a user's location is appearing as expected. 
95581The closed status call records were not displayed in the CALL RECORD DASHBOARD.

Prerequisite:

  • For a specific Tenant, Call records should be logged for an Enquiry Type.

Steps:

  1. Navigate to Call > Call Record List.
  2. Select the newly created Call record from the list.
  3. Change the status of the created call to Close.
  4. Navigate to New Call Record for User page, select the previously selected Tenant and Caller name.
The CALL RECORD DASHBOARD displays all the records irrespective of their status including closed status call records.
98366The Forward Service Request screen in Mobile App appeared blank.

Prerequisite:

  • Log a Service Request (SR).

Steps:

  1. Log in to the Mobile application as an Approver.
  2. Click the Approver Service Request icon and select the raised SR.
  3. Click the More option and select Forward Option.
The Forward Service Request screen is appearing as expected and is no longer blank.
97952For the newly created Catalog, multi-value dropdown field was not appearing appropriately.


Prerequisites:

  1. Create a Catalog and associate Dropdown control with Yes/No
  2. Associate multi-value dropdown list.
  3. In Additional Info tab, add a validation by adding following control:
    if(([Dropdown] equal(==) 'SELECT') OR ([Dropdown] equal(==) 'No')) { [Multivalued] = "Hide" ; }
  4. Click Save to publish the Catalog.

 Steps:

  1. Navigate to Request > New Service Request.
  2. Select a Tenant > double-click the newly configured Catalog.
  3. Select Yes from the dropdown list.
The multi-value dropdown list is displayed with the values as expected.
98292

For all the reports in Service Request (SR) and Incident Management (IM), the following names were not displayed in the X-axis of the bar graph:

  • Analyst name
  • Customer name
  • Location name

Prerequisites:

  1. Navigate to Reports > SR or IM.
  2. Select ‘SR SLA by Customer Report’ from the Report list.
The Analyst, Customer, and Location names are appearing in the X-axis of the bar graph as designed.
96150 The mail to parsing mailbox was not processed correctly if additional mail ID was included in the ‘To Address’ field along with the configured mail ID.  

Prerequisite: 

Parsing mailbox functionality must be configured correctly in the end user system. 

Steps:  

  1. Draft a parsing mail.  
  2. Type in configured mail id along with an additional mail id in the To address field.  
  3. Send the mail. 
  4. Verify whether the mail is converted to an incident ticket.
The parsing mail is processed correctly and it is getting converted to an incident ticket as per the expected functionality. 
97541 The number of the Change Records displayed as per the filter option Registration Date values Today, Yesterday, and so on was incorrect. The issue persisted in the Change Management, Incident Management and Service Management modules too. 

Prerequisite: 

 There must be some active change records/incidents/service requests created on the current day, last day, etc. in the Change/Incident/Request modules. 

Steps:  

  1. Navigate to Change/Incident/Request > User > Change Record/Incident/Service Request List.  
  2. Select Registration Date/Log time as a Field value. Select = in the Operator and Today, Yesterday, Last Week or any other date in the Value field. 
  3. Click Apply. 
  4. Verify the count of the records displayed in the corresponding List pages.
The number of change records, incidents or service requestsdisplayed in the corresponding list pages is correctas per the filter options selected.

Asset Management 
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Asset
Asset

Issue IdIssue DescriptionScenarioResolution
93920 An asset which is already under the deallocation process was again available for deallocation in the inventory and could initiate the maker-checker approval process too. 

Prerequisite:

There must be an asset in the inventory which is already under deallocation process. 

Steps:  

  1. Navigate to Asset > User > Manage Assets > Asset Inventory > Fixed  
  2. Select a Tenant. 
  3. Select Filters.  
  4. Select Status as Select All. For Category field, select the category of the above deallocated asset. Select Search By as Asset ID.  Enter the Asset ID of the deallocated asset in the Search By Value field. 
  5. Click SUBMIT. 
  6. Check whether the corresponding asset is enabled and still available for another deallocation process or not. 
The asset under deallocation is greyed out and not available for deallocation. 
94006 When the attribute values of an ‘in-store’ asset wereupdated with blank values, junk values were displayed for the corresponding asset in the Maker-Checker approval page. 

Prerequisites: 

  1. Maker-Checker approval should be configured for a selected tenant. 
  2. Update the custom attribute values of any asset to blank values by removing the existing values. 
  3. Send the update for Checker approval. 

Steps:  

  1. Login to the application as a Checker. 
  2. Navigate to Asset > User > Manage Assets > Approvals > Maker Checker Approval. 
  3. Verify whether the updated attributes in the approval page of the selected asset display any junk values. 
The Maker-Checker approval page does not display any junk values even though the custom attributes of the selected asset were updated with blank values. 
97799 While clicking on thecount hyperlink for Applicable Devices in the Patch List, itdid not display theentire list of assets.

Steps:  

  1. Navigate to Asset > Configuration > PatchManagement >  Patch 
  2. Select Tenant and Category in the Filters. 
  3. Click SUBMIT. 
  4. Patch list is displayed as per the criteria selected.  
  5. Click the count hyperlink of Applicable Devices in any displayed patch. 
  6. Verify the count of asset list and corresponding details. 
The Asset List is displayed correctly as per the count hyperlink in the Applicable Devicesof the Patch List. 

IT Operation Management
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ITOM
ITOM

Issue IdIssue DescriptionScenarioResolution

96149

Adding Message Configurations while editing scripts was not possible since the Default checkboxes (checked or unchecked) were not displaying the message text box.

Steps:

1.     Navigate to Admin > Discovery & Monitoring > Script Based Monitoring

2.     Switch to the Parameters tab

Open an existing record from the list.

The message text box is now displaying when the Default checkbox is unchecked under the Message Configurations section

96363

The Hard Disk tab of the Server View was displaying duplicate drives and incorrect utilization data on clicking the doughnut charts

Steps:

1.     Navigate to Operations > Views > Server View

2.     Select Tenant in the filter.

3.     Click on a server that is Up

4.     Switch to Hard Disk Tab to view Hard Disk Utilization.

Click on the Doughnut Chart

The Hard Disk tab of the Server View is displaying correct utilization values in the doughnut charts and no duplicate drives.

97827

Availability and Utilization Trend report showed incorrect data (0% availability for some servers and the average was a high negative value) for Servers getting monitored.

Steps:

1.     Navigate to Reports > IT Operations > Availability and Utilization Trend Report

2.     Select Tenant, Device Type, Type Details, View By in the filter

Once the report populates, click on Export to Excel.

Availability and Utilization Trend report is showing correct data for Servers getting monitored.

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Known Issues
Known Issues
Known Issues 

This section describes the known issues detected by the SummitAI Dev and QA team in the release, Denali SP3 HF11.

Issue NoIssue DescriptionScenarioWorkaround <if applicable>
88818

The value selected for the Priority is getting cleared after CAB Approval.

Prerequisite:

Configure a PIR Reviewer.

Bug Reproduction Steps:

Click Change > User > New Change Record.

Create a CR by selecting the Change Type as Emergency and e-CAB Approval Required as After Implementation.

Authorize the CR.

Implement the CR.

Approve the CR.

This issue occurs only when the CAB approver approves the CR.

NA
Issue

While trying to uninstall the TLS 1.2 agent from the control panel, a pop-up message “Network connect failed. Please contact Administrator “is displayed and TLS 1.2 agent was not getting uninstalled.

Work around: Using the Uninstall_SAM_SSI.exe, you can uninstall TLS 1.2 agent. (#87625)

Under the Asset Movement Details section of the Asset Transaction Details Report, the assets which are in In-Transit status and waiting for movement approval (such as Return From Repair movement approval, Send To Repair movement approval, and Assets waiting for Deactivation approval) are not getting displayed. (#86416)

Under the Checker Status column of the FIXED ASSET inventory page, When the Fixed Asset is allocated the Asset status is shown as Referred Back even though the Maker-Checker configuration is disable for the Allocate asset transaction. This issue occurred when the Maker-Checker configuration is enabled for the Deallocate and Deactivate Asset transactions and the Checker refers back the asset deactivation request.

In an ideal scenario, the Checker Status column of the FIXED ASSET inventory page must get cleared after allocating the In-Store asset that was referred back by the Checker for asset deactivation request. (#83900)

Mail Parser configured with O365 API cannot run on the summit Proxy Server, it can only run on the Summit Server. Email to ticket creation feature is not supported for the following configuration combination on the MAILBOX page.

 Server Type = O365 API

 Monitoring Source = Proxy Server 

Note: Email to ticket creation works when you select Server Type as O365 API and Monitoring Source as Summit Server.

The MAILBOX configuration page can be accessed using Admin > Advanced > Notifications > Mailbox. (#83831)

When the user re-login into the SummitAI application and performs the same action for the second time on the same page (Ex: MY APPOINTMENTS) and clicks SUBMIT, an error message “Error Occurred” is displayed. 

This issue is found when the user has logged into the SummitAI application using the Microsoft Internet Explorer browser (IE Version: 11.719.18362.0) (#82553).

Issue 1: Urgency and Impact values of Orchestration are not getting updated on the SR details page. Orchestration values should override the Catch & Dispatch values.

Pre-Requisites: 

In Catch & Dispatch configuration page, switch to Service Request Module and select Show As Recommendation checkbox for all.

In the Orchestration Configuration page, select Update if any one action fails in the On Failure drop-down list and keep the Do not update if value already exists checkbox unchecked.

Bug Reproduction Steps:

Navigate to Request > New Service Request.

Create an SR where Orchestration script is linked.

Navigate to Request > Service Request List page.

Access the same Service Request and apply the catch and dispatch value from CINDE Suggestion popup.

After Orchestration script fails, all Service Request details should update as per the Orchestration configuration.

Verify the Service Request details against Orchestration configuration values.


Issue 2: Similar issue was also found for the prerequisite of On Success criteria configuration being Resolve if all actions are successful. This paired with Do not update if value already exists check box not being selected led to a similar bug. (#83602)
SAM Agent unable to block the installed software’s, mapped in the Master profile though the same software is getting block when mapped with the normal profile of an Asset. The master profile should work as default when a normal profile is configured for the Asset. (#82494)

In the Universal Agent, Software installation is not working through Run Book Automation (RBA) script. (#83612)

After configuring the remediation Script as User-preference in the new Universal Agent, the Endpoint Automation (EPA) is not working and the EPA script is always displayed with In-progress status. (#83611)

Post the SAM agent update, the Software Silent Installation functionality using RBA script is not working. This issue is occurred when the Agent machine has two IP addresses (#83770)

The servers with IP Addresses 192.168.100.30, 192.168.100.100 servers, the Universal Agent parameter EPA, Patch Management, and RBA functionalities were not working. The application was showing the following error message (#82939):

Error Message: The underlying connection was closed: An unexpected error occurred on a send.

   at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)

   at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)

   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

   at SAMAgent.Entwidgets.Service.GetRBAScripts(String sAssetInfo, String sProxyName, ProxyDetails _pxy)

   at SAMAgent.AssetDetails.Agent_RunbookAutomation.ExecuteRBA()

   at SAMAgent.Program.Main(String[] args)

 

When an AD Import record is modified on IE Version 11.719.18362.0, the error message is displayed as “Error Occurred” when you click SUBMIT button on the AD IMPORT page (Admin > Basic > Users > Import > AD Import) (#82733).

While raising a CR, if the Requestor is changed after selecting Category and Change Type, the Line Manager and Reporting Manager for the selected Requestor are not getting updated in the workflow.

But after submitting the CR, the Line Manager and Reporting Manager are updated in the workflow based on the selected Requestor.

Similarly, the same issue is happing while raising CR using a template too.

While importing data through the Import Excel option, the Include Sub-Customer value in the respective column can only be True or False for all the statuses in the excel sheet.

To import the excel navigate to:

SR: Request > Configuration > Others > SMS Notification > Select the Tenant > Select the IMPORT option under ACTIONS panel.

IM: Incident > Configuration > Others > SMS Notification > Select the Tenant > Select the IMPORT option under ACTIONS panel.

(#81164)

On the Incident Details/ Service Request Details page (Incident/ Request > User > Manage Incidents/Manage Service Requests > Incident List/Service Request List > Click an Incident ID/SR ID), click the Assigned To drop-down where analysts are displaying, but their availability status is not displayed (#78647).

Application is allowing the Administrators to save the Connector details though there is a validation message while updating the Connector details page. The Connector details page can be accessed from EDIT VIEW page (Operations > Configuration > Networks > View > Edit View > Select the required device from the list > Click the Connector on the Drawing Board > Click Edit Node to update the Connector details > Update the details with incorrect data to pop-up the validation message > Click SAVE).

(#81100)

After adding a new device on the Drawing Board of the EDIT VIEW page sometimes the position of the added device is not displaying correctly on the Drawing Board. The Edit VIEW page can be accessed using (Operations > Configuration > Networks > View > Edit View > Select the Tenant and other required details> Click Add Node icon and click on the empty space of the drawing board to add devices into the View > Click SUBMIT).

(#80641)

The following issues are there on the EDIT VIEW page (Operations > Configuration > Networks > View > Edit View > Click ADD NEW on the ACTIONS panel > On the DRAW VIEW page, select the Tenant and other required details > Click ADD DEVICE on the ACTIONS panel to add devices into the View > On the ADD DEVICE pop-up page, select the devices you want to add to the View and click SUBMIT) while adding a new device to the view:

The existing devices on the page are not getting displayed.

The validation message is not populating while submitting without selecting the devices.

(#80269)

When the Maker-Checker configuration is enabled for the Allocate action and Maker-Checker approval matrix is configured with two levels of approval, on sending the Allocated Assets for Checker’s approval, the following issues are observed:

On the FIXED ASSET page (Asset > User > Manage Asset > Asset Inventory > Click the FIXED icon under the SELECT THE ASSET TYPE section > Click FILTERS on the ACTIONS panel > Select Status as Allocated and provide data in all the other fields > click SUBMIT), duplicate Assets are displayed after the Checker approves the Assets sent for approval.

The Assets do not move to the second level of approval after the Assets are approved by the first level of Approver.

Prerequisites

Enable Maker-checker approval for Asset Allocate transaction. (Admin> Basic > Infrastructure > Tenant > Click Filters on the ACTION panel and select the Domain and click SUMBIT > On the TENANT page under the LIST section, select the Tenant for which you want to enable Maker Checker > Click CONFIGURE DETAILS on the ACTIONS panel > Click Asset Management under the MODULES section > select the check box of Enable Maker-Checker > Select Actions for Maker-Checker to Approve as  Allocate > Select the End Time value and click SUBMIT).

Configure No. of Approval level as 2 on the APPROVAL MATRIX page (Asset> Configuration > Others > Approval Matrix > On the ACTIONS panel, click ADD NEW > Specify the details > click SUBMIT).

Send Assets for approval for Allocate action (Asset > User > Manage Asset > Asset Inventory > On the ASSET INVENTORY page, under the SELECT THE ASSET TYPE section, click FIXED > Select the same Tenant for which the Maker-checker is enabled >  Click the In-Store hyperlink of the required Asset Category > Select the check box corresponding to the Asset you want to allocate > On the ACTIONS panel, click ALLOCATE > Specify the mandatory details to allocate the Asset and click SUBMIT).

Bug Reproduction Steps:

Login to the Application as Checker.

Click Asset > User > Manage Asset > Approvals Maker-checker Approval > Click Filters on the ACTIONS panel.

On the Filter pop-up page, select the Tenant and specify the required details.

Select the Assets that you want to approve and click APPROVE icon on the ACTIONS The APPROVE pop-up page is displayed.

On the APPROVE pop-up page, select the Approval Status as Approved to approve the Asset and click

Click Asset > User > Manage Asset > Asset Inventory > Click FIXED under the SELECT THE ASSET TYPE section > Click Filters on the ACTIONS

On the Filters pop-up page, select the Tenant, Select the Status as Allocated and specify required details.

Click SUBMIT.

Validate the data.

(#72171)

The GetBulletinBoard Mobile API request is used to retrieve Bulletin Board information. The User ID and Tenant Code are passed as the Request Parameters. In the API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is displayed. (#73031)

Prerequisites:

Configure Bulletin Boards for multiple Tenants.

Bug Reproduction Steps:

Log into the Application as an Administrator.

Configure a Bulletin Board. For more information, see Configuring Bulletins.

Send a POST request for the GetBulletinBoard API. Pass Tenant Code, in the Instance parameter and User ID in the UserID parameter.

Check API Response, instead of displaying the Bulletin Board information for the specific User ID and Tenant, the Bulletin Board information for all the Tenants is getting displayed.

On the ACTION DETAILS pop-up page, the Target ID is not showing in the Target column when Status of the Orchestration Workflow Script (other than the first Script) is In-Progress, and it is having Target Host Type mapped to From Previous Output value. However, the Target ID is displayed after the Script is executed successfully. (#73079)

Note: This issue is found in Incident Management, Work Order, and Service Request Management (SR) modules. Following bug reproduction steps are for the SR module:

Bug Reproduction Steps:

Log into the Application as an Administrator.

Select Admin > Advanced > Automation > Orchestration.

On the WORKFLOW LIST page, click the NEW

On the WORKFLOW CONFIGURATION pop-up page, select Module as Service Request, and specify other details to configure the Orchestration Workflow.

Map the Target Host Type to From Previous Output value for the scripts of the Orchestration Workflow.

Log out and log into the Application as an Administrator or as an Analyst.

Select Request > Manage Service Requests > Service Request List.

On the SERVICE REQUEST LIST page, specify the Filters and open an SR.

On the SERVICE REQUEST DETAILS page, click the ORCHESTRATION tab.

On the ORCHESTRATION tab, click the Script When the Script (other than the first Script) is in In Progress status, check the Target column details on the ACTION DETAILS pop-up page. The Target ID is not displaying in the Target column.

After successful execution of the Script (other than the first Script), click the Script hyperlink. Check the Target column details on the ACTION DETAILS pop-up page. Now, the Target ID is displaying in the Target column.

The previous Asset transaction details are not displayed under the Previous Transaction drop-down list on the PREVIOUS IMPORT DETAILS page (Asset > User > Manage Assets > Import > Import Asset > Specify all the details > Click SUBMIT), even though the Assets are approved by the Checker on the MAKER-CHECKER ASSET-APPROVAL page (Asset > User > Manage Assets > Approvals > Maker Checker Approval > Click Filters  on the ACTIONS panel > Specify the filter criteria to view the list of requests from the Maker > Select the Assets that you want to approve under the LIST section > Click APPROVE on the ACTIONS panel > Select the  Approval Status as Approved.) This issue is found when the Asset Maker Checker Configurations is enabled.

(#67240)

When a user opens any page in a new tab in the SaaS Environment, the Switch Tenant pop-up is displayed in all the pages. This issue occurs only when the user is using the Firefox private window/tab. (#72276)

On the ADMIN DETAILS page (Admin > Advanced > Password Management > Administrator > Click ADD NEW on the ACTIONS panel > Specify all the details > Click SUBMIT > Select the Domain Name on the LIST page), the Password field is not displaying the GUID or Encrypted ID of the password and the field is empty. This issue is found when the user is logging into the SummitAI application using Microsoft Internet Explorer browser.

On the Incident Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Incident Management > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

On the Service Request Management FORM BUILDER page (Admin > FORM BUILDER > Select a Tenant > Select Module as Service Request > Click Add on Actions panel> Select Display At as Additional Information or General Area or TFS Area > Click Next), when a user configures single Parent and Multiple Child using Common Master, the collective values of both Child 1 and Child 2 are displayed in Child 1 and Child 2 drop-down lists.

The configured Bulletin Board (Admin > Advanced > Notifications > Bulletin Board > Select the Tenant > Click ADD NEW to configure the Bulletin details > Click SUBMIT) is displayed on the END USER DASHBOARD page even if the user does not have access to the selected Tenant and Domain.

Overlapping of content is observed on the Pagination bar of all the pages having high amount of data (typically in the range of 5 digits).

Broken image of the logo is displayed in the application when the logo image is deleted from the APPLICATION SETTINGS page (Admin > Basic > Infrastructure > Application Settings).

Workaround: The users need to re-login to the SummitAI application after deleting the logo.

On the AUTO-RESOLUTION SERVICE REQUEST CONFIGURATION and AUTO-RESOLUTION INCIDENT CONFIGURATION page (Admin > Basic > Infrastructure > Tenant > Select Domain > Select Tenant which is configured with Service Request/ Incident Management module > Click CONFIGURE DETAILS on the ACTIONS panel > Under the For End Users tab, select a reason form the Enable Reminder to Callers for Pending Reasons drop-down list > Enable Auto-Resolve Service Requests/ Auto-Resolve Incidents check box > Click Set Fields for Auto-Resolving Service Requests/ Set Fields for Auto-Resolving Incidents link), the users can set the auto-resolution criteria by specifying only white space (not numbers and alphabets) in the Response SLA Reason, Resolution SLA Reason, and Solution fields.

The following issues are observed in BI Custom Reports:

When a user downloads the report (in any format), the data is displayed with hyperlinks.

When a user places the mouse cursor on the count link, the tooltip is displayed as [Object Object].

In the exported report, report name is displayed with '+' instead of space.

The Change Record is not created when the CR Requester and Customer Approver are same. This issue occurs even though Do Not allow Customer Approval of CR check box is selected on the Change Management TENANT configuration page. This issue occurs only for the first time when the Tenant is configured.

Workaround: The Administrator needs to unselect and again select the Do Not allow Customer Approval of CR on the Change Management TENANT configuration page (Admin > Basic > Infrastructure > Tenant > Select the respective Tenant for which this issue is occurring > Click CONFIGURE DETAILS on the ACTIONS panel > Enable Do Not allow Customer Approval of CR check box and click SUBMIT > Clear Do Not allow Customer Approval of CR check box and then click SUBMIT, again).

The new SLA Value of an Incident is not displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident) when an incident is moved from New status to In-Progress using Notification Services.

The Pending Reason of an incident is still displayed on the CHANGE HISTORY pop-up page (Incident > User > Manage Incidents > Incident List > Select the required Incident ID from the list > Click CHANGE HISTORY on the ACTIONS to view the change history of the selected Incident), when an Orchestration Script fails and the respective Incident is moved back from Pending to In-Progress.

The notification e-mails related to escalation and jobs are triggered only in English language irrespective of the configured language on the NOTIFICATION TEMPLATE page for all the modules (Admin> Advanced> Notification> Notification Template> Select a Tenant > Click ADD NEW > Specify all the required fields > Click SUBMIT).

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