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The Analysts can also log their issues, view the Incidents logged, and update them. In addition to the actions that Analysts can perform (see: Analysts_IM), they can also perform all the actions of an End User.
- Log Incidents, see Logging Incidents_IM.
- View the list of Incidents logged for you, see Viewing My Incidents List_IM.
- View or update Incidents logged for you, see Viewing / Updating My Incidents_IM.
- View End User Dashboard, see End User Dashboard_IM.
- Copy Incidents, see Logging Incidents_IM.
- Search Incidents, see Viewing My Incidents List_IM.
- Escalate Incidents, see Viewing / Updating My Incidents_IM.
- Reopen Incidents, see Viewing / Updating My Incidents_IM.
- Provide feedback on the resolved Incidents, see Viewing / Updating My Incidents_IM.
- Close resolved Incidents, see Viewing / Updating My Incidents_IM.
- Chat with Analysts, see Chatting with Analysts_IM.
- View Knowledge Records (KRs) and also rate them, see Knowledge Dashboard.
- Participate in Surveys, see CSAT Survey.
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