Configuring TFS Profile Mapping_IM
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Configuring Incident Management Module
Configuring Custom Fields for Incident Management
Configuring ETR E-mail Notifications
Configuring Incident E-mail Notifications
Configuring SLA Service Windows
Configuring Workgroup SLA Window
Configuring Information Ticker
Configuring Voice Call Notifications
Mapping Standard Operational Procedures
Configuring End User Incident Details Page
TFS Profile Mapping
The Mapping Profile must be linked with a TFS Project (Team Project Collection). This configures the Mapping Profile settings for the TFS project. When this TFS project is selected for an incident ID, the TFS is updated based on this settings.
To configure TFS Profile Mapping:
- Click Incident > Configuration > TFS > Configure Profile Mapping. On the CONFIG. TFS PROFILE MAPPING list page, click ADD NEW.
Figure: TFS PROFILE MAPPING page
- On the CONFIG. TFS PROFILE MAPPING page, select the Team Project Collection in the Filters pop-up page.
- Select the TFS Project and Mapping Profile in the Team Project field and Profile Name(s) field, respectively. You can link multiple TFS Projects to a Mapping Profile.
Click SUBMIT. The selected TFS Project and Mapping Profile is linked. For more information about the fields on the CONFIG. TFS PROFILE MAPPING page, see Field Description.
Field Description
The following table describes the fields on the CONFIG. TFS PROFILE MAPPING page:
Field | Description |
---|---|
Team Project | Displays the Team Project Collection for the selected Team Project Collection |
Profile Name(s) | Displays all the Mapping Profiles created to configure the Update Mode between the Incident Fields and Work Item Fields. |
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the CONFIG. TFS PROFILE MAPPING page.
FILTERS
Click Filters icon to select the TEAM PROJECT COLLECTION name.
Figure: Filters pop-up
SHOW LIST
Click SHOW LIST to display the LIST table showing all the TFS Profile Mappings for the selected Tenant.
Figure: TFS PROFILE MAPPING page
- To edit a TFS Profile Mapping , click the Team Project Collection link. Make appropriate changes and click SUBMIT.
- To display the inactive TFS Profile Mapping, click the Include Inactive check box.
Note:
When the TFS Profile Mappings are displayed under the LIST table, the button ADD NEW is displayed on the ACTIONS panel.
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