SummitAI Service Management Help
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Report Description
The Incident Customer CSAT Report is a graphical report that displays the customer feedback received on the Incidents for a specific period of time. It displays the percentage of Incidents for each feedback rating.
Figure: INCIDENT CUSTOMER CSAT REPORT page
Click the feedback rating bar to view the list of Incidents for which the particular feedback rating is received. Click the Incident ID to view Incident details.
Figure: INCIDENT DETAIL page
Figure: INCIDENT page
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the INCIDENT CUSTOMER CSAT REPORT page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records on the INCIDENT CUSTOMER CSAT REPORT page.
Figure: FILTERS pop up
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