SummitAI Service Management Help
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Mapping SOPs
You can map the Standard Operational Procedures (SOP) to selected Configuration Items (CIs), Classification or Category. This allows you to take appropriate actions when an Incident is raised for the mapped values. For example: If a Category or Classification configured for the SOP is selected in the Incident, a link is displayed above the Symptom field on the INCIDENT ID page where the Analyst can view the list of SOPs available. This helps the Analyst to take effective measures for the logged Incident. For more information about configuring SOPs, see Configuring Standard Operating Procedures in SummitAI Platform Help.
To map SOPs:
- Select Incident > Configuration > Others > Standard Operational Procedure Mapping.
- On the SOP MAPPING LIST page, click the ADD NEW.
- On the SOP MAPPING page, select the Tenant and map a SOP to CIs. For more information about the fields on the SOP MAPPING page, see Field Description.
- Specify the required details and click SUBMIT.
Figure: STANDARD OPERATIONAL PROCEDURE MAPPING page
Anchor Field Description Field Description
Field Description
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The following table describes the fields on the SOP MAPPING page:
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Category | Click Search to view the list of available Categories. Click on the Category name to select it for the SOP mapping. | ||||||||||||||||||||
Classification | Click Search to view the list of available Classifications. Click on the Classification name to select it for the SOP mapping. | ||||||||||||||||||||
Configuration Items | Select the CIs to map with the SOP template. See below steps for more information on selecting a CI. To select a CI:
Field DescriptionThe following table describes the fields on the CONFIGURATION ITEMS page:
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SOP Template | Lists the configured SOP templates. Select a SOP template from the list. | ||||||||||||||||||||
Active | Select the check box to activate the mapping. | ||||||||||||||||||||
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the SOP MAPPING page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the configured mappings for the selected Tenant and CI.
- To modify a Standard Operational Procedure Mapping details, click the Host Name link. Make appropriate changes and click SUBMIT.
Figure: SOP MAPPING LIST page
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When the Standard Operational Procedure Mapping Template List are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure SOP Mapping for CIs. |
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