SummitAI Service Management Help
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You can configure Priority of a Defect for a Change Record.
To configure Defect Priority:
- Select Change > Configuration > Defect Priority.
- On the DEFECT PRIORITY page, click ADD NEW on the ACTIONS panel.
- Select the Tenant and type in the new Defect Priority details. For information about the fields on the CONFIGURE DEFECT PRIORITY page, see Field Description.
- Click SUBMIT. A new Defect Priority is configured.
Figure: DEFECT PRIORITY page
Field Description
The following table describes the fields on the DEFECT PRIORITY page:
Field | Description |
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DETAILS | |
Priority Name | Specify the name of Defect Priority. |
Sort Order | Specify the sort order for the Defect Priority. |
Default | Select this check box to display the Defect Priority as a default selection on other pages of the application. |
Active | Indicates the status set for the Defect Priority.
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ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the DEFECT PRIORITY page.
SHOW LIST
Click SHOW LIST to display the LIST table showing all the Defect Priority configured for the selected Tenant.
Figure: Defect Priority page: List of Defect Priority values
- To edit a Defect Priority value, click the Priority Name value. Make the appropriate changes and click SUBMIT.
- To display the inactive Defect Priority values, click the Include Inactive check box.
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When the Defect Priority values are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Defect Priority value. |
References
- To configure Defect Severity, see Configuring Defect Severity_CM.
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