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titleNote:

As the documentation of the mobile application guide is in-progress, uploading the videos as a separate topic. However, the following videos will be available with the published version of the latest guide.

Table of Contents
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Viewing Status of

Service Request MobileApp Videos

Raising a Service Request

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

JiPI4GhxLoI

w4zw6jHt_RE&list=PL1GxJ6TO-

GXDyVt-clLmL-z_lU_GTvxIM

GXA0qaV6ug8DmdvdEqON_BEF&index=

13

4

Reopening

Updating a Service Request

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

CsdyeczNXDQ

QwY3t_FqfPA&list=PL1GxJ6TO-

GXDyVt-clLmL-z_lU_GTvxIM

GXA0qaV6ug8DmdvdEqON_BEF&index=

14

1

Raising

Checking Status of a Service Request

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

qOv2mRJMbxw

MmqVLsET-LQ&list=PL1GxJ6TO-

GXDyVt-clLmL-z_lU_GTvxIM

GXA0qaV6ug8DmdvdEqON_BEF&index=

15

2

Escalating

Approving a Service Request

(Manual)

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

VmGv6152U1o

yquVxLV__Zo&list=PL1GxJ6TO-

GXDyVt-clLmL-z_lU_GTvxIM

GXA0qaV6ug8DmdvdEqON_BEF&index=

16

8

Providing Feedback for

Cancelling a Service Request

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

vTUaEEvuNAk

DNAFC7BFBqw&list=PL1GxJ6TO-

GXDyVt-clLmL-z_lU_GTvxIM

GXA0qaV6ug8DmdvdEqON_BEF&index=

17

7

Cancelling

Reopening a Service Request

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

AGNohkcTtIg

zMucHV4RM8k&list=PL1GxJ6TO-

GXDyVt-clLmL-z_lU_GTvxIM

GXA0qaV6ug8DmdvdEqON_BEF&index=

18

3

Approving

Providing Feedback for a Service Request

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

RWObZ957p7E

z9zJWPV6yq0&list=PL1GxJ6TO-

GXDyVt-clLmL-z_lU_GTvxIM

GXA0qaV6ug8DmdvdEqON_BEF&index=

19

6

Updating

Escalating a Service Request (Manually)

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

dm68B4rYp3E&list=PL1GxJ6TO-GXDyVt-clLmL-z_lU_GTvxIM&index=20Updating

0LC7Gwdta7o



Incident MobileApp Videos

Logging an Incident

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

C6Gknq8qA-A

C50Pnc0quP4&list=PL1GxJ6TO-

GXDyVt-clLmL-z_lU_GTvxIM

GXA0qaV6ug8DmdvdEqON_BEF&index=

21

13

Viewing Status of

Updating an Incident

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width480
urlhttps://www.youtube.com/watch?v=

eGFtpAaORVE&list=PL1GxJ6TO-GXDyVt-clLmL-z_lU_GTvxIM&index=22

Reopening an Incident

k-fPMrDbEyw

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

nBKebnBpAWo

mwaZtvUZnw8&list=PL1GxJ6TO-

GXDyVt-clLmL-z_lU_GTvxIM

GXA0qaV6ug8DmdvdEqON_BEF&index=

23

14

Escalating

Checking Status of an Incident

(Manual)

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

W5ueEvvhf9A

rfQBrai6bws&list=PL1GxJ6TO-

GXDyVt-clLmL-z_lU_GTvxIM

GXA0qaV6ug8DmdvdEqON_BEF&index=

24

10

Logging

Cancelling an Incident

Widget Connector

width480

urlhttps://www.youtube.com/watch?v=

iBwEXfvyQLQ

DNWTxZRjnBw&list=PL1GxJ6TO-

GXDyVt-clLmL-z_lU_GTvxIM

GXA0qaV6ug8DmdvdEqON_BEF&index=

25

16

Reopening an Incident

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

giUea90tmG8

CO_YqKrmphQ&list=PL1GxJ6TO-

GXDyVt-clLmL-z_lU_GTvxIM

GXA0qaV6ug8DmdvdEqON_BEF&index=

26

11

Providing Feedback for

Escalating an Incident (Manually)

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

ae8m_mO2pAs

JhO2Xop0YdA&list=PL1GxJ6TO-

GXDyVt-clLmL-z_lU_GTvxIM

GXA0qaV6ug8DmdvdEqON_BEF&index=

27

12

Cancelling

Providing Feedback for an Incident

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

Zx4lSlLiJi0

COKQEWi7gxY&list=PL1GxJ6TO-

GXDyVt-clLmL-z_lU_GTvxIM

GXA0qaV6ug8DmdvdEqON_BEF&index=

28

15

Overviewing

Overview of Landing Page

Widget Connector
width480
urlhttps://www.youtube.com/watch?v=

70oODkiSD3k

cTniQUB1EUM&list=PL1GxJ6TO-

GXDyVt-clLmL-z_lU_GTvxIM

GXA0qaV6ug8DmdvdEqON_BEF&index=

29

17

Related Links

For more information, seeĀ Mobile Application Guide.