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Note:

As the documentation of the mobile application guide is in-progress, uploading the videos as a separate topic. However, the following videos will be available with the published version of the latest guide.

Viewing Status of a Service Request

Reopening a Service Request

Raising a Service Request

Escalating a Service Request (Manual)

Providing Feedback for a Service Request

Cancelling a Service Request

Approving a Service Request

Updating a Service Request

Updating an Incident

Viewing Status of an Incident

Reopening an Incident

Escalating an Incident (Manual)

Logging an Incident



Providing Feedback for an Incident

Cancelling an Incident

Overviewing Landing Page


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