SummitAI Service Management Help
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Report Description
Pending Service Requests Report displays the count of all the pending SRs (for a selected set of Workgroups) for the time period your specified (and Tenant you specified). Under the Summary tab, the count of all the pending SRs by Priority and duration for which they are pending is displayed. Under the Detailed tab, a detailed list of all the pending SRs with information, such as SR ID, Log Time, Status, Source, Caller, Category, and many more is displayed.
Figure: PENDING SERVICE REQUESTS REPORT SUMMARY page
Figure: PENDING SERVICE REQUESTS REPORT DETAILED page
Click 
to refresh the report.
On the table, click the SR count hyperlink to view the SR list for the selected priority and duration. On the SERVICE REQUEST LIST pop-up page, click the SR ID to view the SR details. For information about viewing reports, see Viewing Reports.
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the PENDING SERVICE REQUESTS REPORT page.
Filters
Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the PENDING SERVICE REQUESTS REPORT.
Figure: PENDING SERVICE REQUESTS REPORT: FILTERS pop-up window
PUSH REPORT
Click PUSH REPORT to configure the reports to be sent to the configured users at set intervals.
EXPORT TO EXCEL
Click EXPORT TO EXCEL to export and download the table data to a Microsoft Excel sheet.
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