Recertifications_SRM 1

Owned by Chilukuri Srinivasa Reddy (Unlicensed)
Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

SummitAI Service Management Help

 Service Request Management

Service Request Management 1

Recertification is the process in which a manager can retain or revoke the applications used by his Direct Reports. When the Manager revokes an application for a Direct Report, an SR is raised to remove the application from his system.

The manager can view the Assets and applications of his Direct reports. But the manager cannot recertify the Assets of his Direct Reports.

An End User can recertify the allocated Assets.

The following flowchart explains the recertification process:

Recertification Flowchart
Figure: Recertification Flowchart