Title: Service Request Management  
Owner: Enterprise IT
Creator: Enterprise IT May 31, 2022
Last Changed by: Mayuresh Balaji Kamble Apr 23, 2024
Tiny Link: (useful for email) https://eitdocs.atlassian.net/wiki/x/4G8vAQ
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Elbrus (91)
    Page: 2020-11-17_10-57-41_.Viewing Updating Service Request Details_SRM vTahoe
    Page: Administrators SRM
    Page: Analysts_SRM
    Page: Approving Service Requests
    Page: Concepts SRM
    Page: Configuring Application
    Page: Configuring Approver Reminder
    Page: Configuring Catalog Approvers
    Page: Configuring Checklist_SR
    Page: Configuring Classification For Administrator_SR
    Page: Configuring Closure Codes For Administrator_SR
    Page: Configuring Custom Fields
    Page: Configuring End User SR Details Page
    Page: Configuring Feedback Questions in Different Languages
    Page: Configuring Feedback Questions_SRM
    Page: Configuring Feedback_SR
    Page: Configuring Impact For Administrator_SR
    Page: Configuring Information Ticker For Administrator_SR
    Page: Configuring Pending Reasons For Administrators_SR
    Page: Configuring Priority Matrix_SRM
    Page: Configuring Priority_SRM
    Page: Configuring Recertification Period
    Page: Configuring Resolution Codes_SRM
    Page: Configuring Service Request Work Order Checklist
    Page: Configuring SLA Matrix
    Page: Configuring SLA Service Windows
    Page: Configuring SR E-mail Notifications
    Page: Configuring SR Evaluator
    Page: Configuring SR Management
    Page: Configuring SR SMS Notifications
    Page: Configuring Urgency_SRM
    Page: Configuring User Communication Templates for SRM
    Page: Configuring User Types
    Page: Configuring Work Order- Catalog Mapping
    Page: Configuring Workgroup SLA Window_SRM
    Page: Copy Service Request
    Page: Copying Data from Incident Management
    Page: Cost Report SRM
    Page: Creating Updating Views_SRM
    Page: CSAT Survey SRM
    Page: Daily Service Request Report
    Page: Educating End Users about Parsing Rules
    Page: End User Dashboard SRM
    Page: End Users
    Page: Exporting Service Request Details in PDF
    Page: Feedback Moderation_SRM
    Page: Feedback Report SRM
    Page: Logging Service Requests
    Page: Logging Service Requests for Users_SRM
    Page: Logging SRs without Catalog
    Page: Managing My Service Requests (SRs)_SRM
    Page: Mapping Application to User SRM
    Page: My Entitlements
    Page: Open Service Requests Report SRM
    Page: Pending Approval SR Report SRM
    Page: Pending Service Requests Report
    Page: Recertification Review SRM
    Page: Recertifications_SRM
    Page: Rejected Service Request Report
    Page: Remote Desktop Sharing Using Microsoft Teams_SR
    Page: Response Time Vs Resolution Time
    Page: Search Service Request SRM
    Page: Service Category Report SRM
    Page: Service Entitlement
    Page: Service Request Closure Report
    Page: Service Request Dashboard
    Page: Service Request Status
    Page: Service Request Status Report SRM
    Page: Service Request Trend by Catalog
    Page: Service Request Validity Emails to Analyst
    Page: SLA, OLA and UC
    Page: SR Classification and Category Report
    Page: SR Classification Pareto Chart
    Page: SR Dashboard
    Page: SR SLA by Analyst Report
    Page: SR SLA by Business Unit
    Page: SR SLA by Catalog Report
    Page: SR SLA by Customer Report
    Page: SR SLA by Location Report
    Page: SR SLA by User Type Report
    Page: SR SLA by Workgroup Report
    Page: SR Status Report
    Page: Top 20 Callers for Service Requests Report
    Page: Viewing and Updating My Cart Items
    Page: Viewing My Service Requests List
    Page: Viewing Reports_SRM
    Page: Viewing Service Request History_SRM
    Page: Viewing Updating My Service Requests
    Page: Viewing Updating My Workgroup Service Requests
    Page: Viewing Updating Service Request Details_SRM
    Page: Work Orders SRM
Production (2)
    Home page: Enterprise IT Product Documentation
    Page: Service Management
Labels
Global Labels (11)
Time Editor  
Apr 23, 2024 12:14 Mayuresh Balaji Kamble View Changes
Scroll Exporter macro migration
Apr 23, 2024 12:07 Mayuresh Balaji Kamble View Changes
Scroll Exporter macro migration
Apr 22, 2024 10:45 Shilpa K View Changes
Scroll Exporter macro migration
Apr 19, 2024 18:43 Mayuresh Balaji Kamble View Changes
Updated the sv-pagetree macro with the following parameter(s): []
Apr 19, 2024 15:50 Mayuresh Balaji Kamble  
Updated the hideelements-macro macro with the following parameter(s): []
Outgoing Links
Elbrus (1)     Page: Service Request Management
Production (4)     Page: Service Management
    Page: SUMMIT Release Notes
    Page: Other Documents
    Page: Installation Guide