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CSAT Survey SRM

CSAT Survey SRM

Owned by Aravind Naik (Unlicensed)
Last updated: Apr 22, 2024 by Shilpa K (Deactivated)Version comment

Service Management Help

Service Request Management

What is Survey?

Survey is a Customer Satisfaction Survey configured and sent to the End Users. The response to the Surveys serve as a tool to measure the quality of resolution offered by the Analysts. You can provide feedback to the Surveys on the SURVEY page.

To take Survey:

  1. Click Request > User > Survey. The SURVEY page is displayed.


    Figure: SURVEY LIST

  2. Click the required Survey under the Survey List.
  3. Specify the required information and click SUBMIT.


    Figure: PERIODIC SURVEY page