Configuring Help

You can configure Help topics for a specific Tenant. The configured help topics are displayed on the Incident ID page for the mapped Configuration Items (CIs). This helps in taking some preliminary measures for the Incident. It is also useful in the case of repetitive Incidents.

To add Help topics:

1. Select Operations > Configuration > Events > Event Help Configuration.
2. On the EVENT HELP CONFIGURATION page, click the Filters icon and select the Tenant.
3. Click ADD NEW on the ACTIONS panel.
4. Specify the name for the Help in the Name text box and type in the Help content in the Help text area. Select the Active check box to display the configured Event Help in the Event Help Configuration list.
5. Click SUBMIT. The Event Help is configured.
   
   
   Figure:  EVENT HELP CONFIGURATION page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the EVENT HELP CONFIGURATION page. 

SHOW LIST

Click SHOW LIST to display the LIST table showing all the configured Event Help for the selected Tenant.


Figure:  EVENT HELP CONFIGURATION List 

• To modify a Event Help, click the corresponding Name in the LIST page. Make appropriate changes and click SUBMIT.
  • On the EVENT HELP CONFIGURATION page, while modifying an existing Event Help, the CHANGE HISTORY icon is displayed on the ACTIONS panel. Click the CHANGE HISTORY icon to view the change history for the configured Event Help. 
  • You can view the name of the fields changed, change date, name of the user who changed the field value, and old values and new values for the field.
    
    Figure:  CHANGE HISTORY pop-up page