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SummitAI Service Management Help

Report Description

The Incident Vs. Resolution Time Report displays the time taken to resolve an Incident (for a selected set of Workgroups and the selected location).

INCIDENT VS. RESOLUTION TIME REPORT page 
Figure: INCIDENT VS. RESOLUTION TIME REPORT page

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the INCIDENT VS. RESOLUTION TIME REPORT page.

Filters

Click Filters icon on the ACTIONS panel to specify the filter criteria to display records in the INCIDENT VS. RESOLUTION TIME REPORT page.


Figure: INCIDENT VS. RESOLUTION TIME REPORT Filters pop-up



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