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Service Request Management
Service Request Status
Response Time Vs. Resolution Time
Service Entitlement
SLA, OLA, and UC
Work Orders
End Users
End User Dashboard
My Entitlements
Logging Service Requests (SRs)
Viewing My Service Requests (SRs) List
Viewing/Updating My Service Requests (SRs)
Approving Service Requests (SRs)
Viewing/Updating My Cart Items
Logging Service Requests without Catalog
CSAT Survey
Analysts_SRM
Logging Service Requests for Users
Viewing/ Updating My Workgroup Service Requests (SRs)
Viewing/Updating Service Request Details
Viewing Service Request History
Managing My Service Requests (SRs)
Creating/Updating Views
Feedback Moderation
Administrators_SRM
Configuring Service Request Management Module for a Tenant
Configuring Custom Fields For Service Request Management
Configuring Classification
Configuring Closure Codes
Configuring Checklist
Configuring Resolution Codes
Configuring Pending Reasons
Configuring Work Order- Catalog Mapping
Configuring Impact
Configuring Priority
Configuring Priority Matrix
Configuring Workgroup SLA Window
Configuring SLA Service Windows
Configuring SLA Matrix
Configuring Urgency
Configuring User Types
Copying Data from Incident Management
Configuring Information Ticker
Configuring Approver Reminder
Configuring End User SR Details Page
Configuring Feedback
Configuring Catalog Approvers
Configuring SR E-mail Notifications
Configuring SR SMS Notifications
Recertifications
Configuring Application
Mapping Application to User
Configuring Recertification Period
Recertification Review
Configuring Feedback Questions
Configuring Feedback Questions in Different Languages
Viewing Reports_SRM