Overview
This section answers frequently asked questions (FAQ) related to Symphony SummitÁI Products and Features. This page will be a one-stop solution to answer Product related questions. The FAQs are categorized as below and will be regularly updated:
EOL Product FAQs
Beginning of August 1, 2022, SummitAI will discontinue selling Product modules such as: Procurement Management, Operations Management, Patch Management and Project Management. The following section provides answers to common questions that may occur for customers.
| Question | Answer |
|---|---|
| What does EOL for the above products mean to me as a customer? | If you are not using this module/feature, it is just a regular product cycle of announcements about an end-of-product feature/module from the overall SummitAI Product offerings. |
| What would be the impact, if I am consuming any of this product module or feature? | All the existing customers with active contracts/subscriptions will continue to get support (bug fixes). You can connect with our Sales or Account managers to discuss your current & future plans which may impact due to this announcement, our teams will be happy to discuss and assist you further. |
| Will I get new features developed on these product(s) or module(s) in future? | No. Beginning of August 1, 2022, there won't be any new developments on these module(s) or products(s). However, we are happy to have a conversation to understand the impact & your plans to further support you in the best possible way. The best-recommended action to do at this moment for you is to reach out to our sales or account managers team for a detailed discussion. |