Feature Limitations
The following segment consists of the current limitations of the Global Search feature in the Summit Application:
Figure: Global Search box
In the Global Search box, the numeric search can be performed only for the following fields:
Serial Number | Feature/Feature Component | Supported Numeric search field |
|---|---|---|
1 | User | User ID |
2 | Incident | Incident ID |
3 | Request | Service request ID |
4 | Asset Management | Asset ID (Applicable only for Fixed Assets) |
5 | Change Management | Change request ID |
6 | CMDB | CI (Configuration Item) ID |
7 | Knowledge Management | KB (Knowledge Base) ID |
8 | WorkOrder | WorkOrder ID |
The following table consists of a few more feature components with the respective supported search field:
Serial Number | Feature/Feature Component | Supported search field |
|---|---|---|
1 | Menu | Document |
2 | Network and Server | Document |
3 | Procurement | Alpha Numeric |
4 | Asset Management | Full text search |
The following table lists the unsupported file formats for Full-Text Search under the Global Search feature:
File Name | File Type | Supported |
|---|---|---|
Microsoft Publisher Document | (.pub) | No |
Rich Text Format | (.rtf) | No |
Microsoft Excel Comma Separated Values File | (.csv) | No |
Microsoft PowerPoint Template | (.potx) | No |
Info
Use the Global search box to find any text in the Menu, Incident, Request, Asset, Procurement, Change, Problem, CMDB, Network, Server, and Knowledge.
You can also search any text present in the attachments except the image files. For information about the list of file formats that support Global Search, see SUMMITAI Platform Online Help.
The Administrators can also configure the file formats that should be ignored while performing Global Search (For more details, see Configuring Application Settings in SUMMITAI Platform Online Help).
Note
- Enter the ID to search for any Incident, SR, CR, CI, PR, or PO, requests.
- Type in single, double, or more words (separated by space, "OR" or "AND") to search in the SUMMIT application.
- Enter any text to search in the attachments. Note: Among the compressed files, only the text in the zipped files (.zip) can be searched.
- Enter a part of any word with the Wildcard character (''). *Example: If you type in "Softw*", the application searches all the records containing the words starting with Softw.