Defining Mailbox Relations

Relation Name

Type in a relation name.

Monitoring Source

Lists the configured Monitoring Source Types.

• Summit Server: It refers to the machine where SUMMIT Suite is installed using the Summit Installer. It is also referred to as Summit Centralized Server. Select this option to perform the monitoring operation from this centralized Server.
• Proxy Server: It refers to the machine configured at a client location for sending monitored data of the client machines to the Summit Server. Select this option to execute the Mailbox operations from the Proxy Server. If this option is selected, select a value for Run at Proxy

Mailbox

Select the Source and Destination Mailboxes.

• Source: Lists the configured Mailbox names. Select a Mailbox in the list that you want to define as a Source Mailbox.
• Destination: Lists the configured Mailbox names. Select a Mailbox in the list that you want to define as a Destination Mailbox.

Tenant

Lists all the Tenants to which the logged in user has the access. Select a Tenant from the list.

Workgroup

Lists the configured Workgroups under the selected Tenant. Select a Workgroup name from the list.

Impact

Lists the configured Impact options. Select an Impact option from the list.

Log As User

Type in the name of the person, whose login ID is to be used for auto logging of an Incident. To search a name, click the Select User icon. The Select User page is displayed. For more information about searching a user, see Searching Users.

Note: After an Incident is auto-logged for an Event, an e-mail is sent to the selected user name specified in this field.

Resolution Type

Displays the options to specify the resolution type.

• Auto Resolve: Select this option for an Event for which you want to provide the resolution by the application through monitoring without any manual intervention. For example, if the CPU utilization is fluctuating for any Server, the Administrator can select this option. After the CPU utilization is back to normal, the Incident is resolved and the resolve e-mail is sent to the configured user ID.
• Manual Resolve: Select this option for an Event for which you want to provide the resolution after assigning the Incident to an Analyst. For example, if the Hard disk utilization is increasing in any of the Servers, the Administrator can select this option. An alert e-mail is sent to the configured user ID. An Analyst is assigned to the Incident who investigates and analyzes the issue before resolving it.
• Update: Select this option for an Incident for which the Incident is automatically updated without changing the Incident status. For example, a Server goes down and an Incident is logged for it. When the Server is up again, the Server status is automatically updated in the Incident details page.

For more information about Incidents, see SummitAI Service Management Online Help.

Do Not Update

Select this check box if no Incidents should be logged if values for the following fields are selected: Priority, SLA, Classification, Category, Urgency, Assigned Analyst, and Resolution Code.

Priority

Select the Priority of the Incident.

SLA

Select the SLA for the Incident.

Classification

Select the Classification for the Incident.

Category

Select the Category for the Incident.

Urgency

Select the Urgency for the Incident.

Assigned Analyst

Select an Analyst for the Incident.

Resolution Code

Select the Resolution Code for the Incident.

Mail Delivery Failure

Configure the mail delivery failure details.

After No. of Attempts

Displays the number of attempts after which a notification e-mail is sent and/ or an Incident is logged in the SUMMIT application.

Notification

If selected, a notification e-mail is sent to the configured e-mail ids.

E-Mail ID

Specify one or more e-mail ids to which the notification e-mail should be sent.

Incident

Select the check box if an Incident should be logged in the SUMMIT application.

Alert

Configure the Alert notifications.

• After No. of Polls: Type in a number in this field to indicate the number of Polls after which an Alert notification e-mail should be sent or Incident is logged in the SUMMIT application.
• Notification: If selected, a notification e-mail is sent for configured e-mail ids.
• E-Mail Id: Specify one or more e-mail ids to send the notification e-mail.
• Incident: If selected, an Incident is logged automatically to analyze the root cause for the delay in response between the configured mailbox relation.

Warning

Configure the Warning notifications.

• After No. of Polls: Type in a number in this field to indicate the number of Polls after which a Warning notification e-mail should be sent or Incident is logged in the SUMMIT application.
• Notification: If selected, a notification e-mail is sent for configured e-mail ids.
• E-Mail Id: Specify one or more e-mail ids to send the notification e-mail.
• Incident: If selected, an Incident is logged automatically to analyze the root cause for the delay in response between the configured mailbox relation.

Critical

Configure the Critical notifications.

• After No. of Polls: Type in a number in this field to indicate the number of Polls after which a Critical notification e-mail should be sent or Incident is logged in the SUMMIT application.
• Notification: If selected, a notification e-mail is sent for configured e-mail ids.
• E-Mail Id: Specify one or more e-mail ids to send the notification e-mail.
• Incident: If selected, an Incident is logged automatically to analyze the root cause for the delay in response between the configured mailbox relation.

Do not log incident if previous incident is not resolved or closed.

Select this check box if no Incident should be logged in the SUMMIT application for the same issue if the previous Incident is not resolved or closed.

Active

Indicates the status set for the Mailbox relation.

• If selected, the Mailbox relation is active and is displayed on the other pages of the application.
• If not selected, the Mailbox relation becomes inactive and is not displayed on the other pages of the application.

Bidirectional

If selected, the selected Source Mailbox and Destination Mailboxes are enabled for monitoring while sending and receiving e-mails.