- Created by Enterprise IT , last modified by Shilpa K on Apr 23, 2024
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You can create a Get Work Order API using the following API Request.
To authenticate the below API, see API Authentication and Authorization.
Service Name | HTTP Method |
---|---|
GetWorkorderDetails | POST |
Sample Request
{ "ServiceName": "GetWorkorderDetails", "objCommonParameters": { "_ProxyDetails": { "AuthType": "APIKey" "APIKey": "XXXXXXX", "ProxyID": 0, "ReturnType": "JSON", }, "InstanceCode": "Info", "oWorkorderParam": { "_Workorder_No": "991" } } }
Request Parameters
Parameter Name | Type | Description | Mandatory |
---|---|---|---|
_Workorder_No | STRING | Unique Identification of the Work Order. | TRUE |
Sample Response
{ "Errors": "", "Message": "", "Output": "", "TokenID": "F22ECD2B9D8AF26E474D3D4D6355E0B3B9491641ECF22F5E8135F4D6985D28AA285191B65821270CF51BAFE14D0DB215856159C1558EA3DB00C983D096D5373F54C017D564C064F541E571D1C7BC15B3FD170679226FCFF2AE24D5C0970029BC5A7D32D12C38C8F1BD24B37129F9081C", "OrgID": 0, "OutputObject": { "WorkorderDetails": { "WorkorderDetail": [ { "org_id": 1, "workorder_id": 2998, "Workorder No": "991", "Reg_Time": "2021-11-25 17:20:09", "status": "New", "loggedby": 1282, "ClassificationID": 929, "Classification": "/エンタメ", "Category": "/New", "CategoryID": 10, "Subject": "Symptom", "pending_code": null, "pendingreason": null, "sla": null, "sla_name": null, "assigned_workgroup": 24, "wg_name": "abc", "Assigned_WorkGroup_Name": "abc", "assigned_engineer": 435, "Assigned_Engineer_Name": "Assetuser", "Assigned_Engineer_Email": "Assetuser.2@symphonysummit.com", "Assigned_Engineer_EmpID": null, "Response_Time": "2021-11-25 17:20:09", "Expected_Resolution_Time": null, "Actual_Resolution_Time": null, "resolution_sla_met": null, "resolution_sla_reason": null, "closure_code": null, "clcode_name": null, "repeat_ticket": false, "reopen_ticket": false, "attachments": false, "Information": "_Description", "solution": null, "userlog": null, "internallog": null, "caller": 1282, "Caller_Name": "Raviteja", "sup_function": "Info", "Sup_Function_Name": "Information Technology", "kb": false, "parentticketid": null, "Updated_Time": "2021-11-25 17:20:10", "CallerEmailID": "ravi@ravi.in", "Dependant_Workorder_ID": null, "Dependant_Workorder_No": null, "Dependant_Workorder_Status": null, "relation": null, "workorder_source": "SR", "ola_sourceid": 2497, "ola_violated": null, "OLA_Deadline": null, "ola_response_violated": null, "OLA_Response_Deadline": null, "priority": 2, "Priority_Name": null, "number_of_minutes": null, "assigned_engineer_comments": null, "OLA_SourceNo": "2524", "Reopen_Access": "True" } ], "WorkOrderRelation": [], "IncidentRelation": [], "SRRelation": [ { "ID": 2497, "Service Request": "2524", "Status": "In-Progress", "Log Time": "2021-11-09 11:09:37", "Symptom": "New Service Request raised f...", "PriorityDisplay": "P2", "CallerName": "Raviteja" } ], "ChangeRelation": [], "ProblemRelation": [], "AssetRelation": [], "UserAssetRelation": [], "ParentWorkorderRelation": [], "WorkorderChangeHistory": [ { "uid": 11174, "column_name": "Status", "Change date": "2021-11-25 11:50:10", "change_by": 1282, "change_byName": "Raviteja", "old_Value": null, "new_Value": "New" }, { "uid": 11175, "column_name": "Symptom", "Change date": "2021-11-25 11:50:10", "change_by": 1282, "change_byName": "Raviteja", "old_Value": "", "new_Value": "Symptom" }, { "uid": 11176, "column_name": "Assigned Workgroup", "Change date": "2021-11-25 11:50:10", "change_by": 1282, "change_byName": "Raviteja", "old_Value": null, "new_Value": "abc" }, { "uid": 11177, "column_name": "Assigned Engineer", "Change date": "2021-11-25 11:50:10", "change_by": 1282, "change_byName": "Raviteja", "old_Value": null, "new_Value": "Assetuser" }, { "uid": 11178, "column_name": "Response Time", "Change date": "2021-11-25 11:50:10", "change_by": 1282, "change_byName": "Raviteja", "old_Value": null, "new_Value": "new_value" }, { "uid": 11179, "column_name": "Priority", "Change date": "2021-11-25 11:50:10", "change_by": 1282, "change_byName": "Raviteja", "old_Value": "", "new_Value": "P2" }, { "uid": 11180, "column_name": "Category", "Change date": "2021-11-25 11:50:10", "change_by": 1282, "change_byName": "Raviteja", "old_Value": "", "new_Value": "New" }, { "uid": 11181, "column_name": "Classification", "Change date": "2021-11-25 11:50:10", "change_by": 1282, "change_byName": "Raviteja", "old_Value": "", "new_Value": "エンタメ" }, { "uid": 11182, "column_name": "Caller", "Change date": "2021-11-25 11:50:10", "change_by": 1282, "change_byName": "Raviteja", "old_Value": "", "new_Value": "" }, { "uid": 11183, "column_name": "Description", "Change date": "2021-11-25 11:50:10", "change_by": 1282, "change_byName": "Raviteja", "old_Value": null, "new_Value": "_Description" } ], "CustomAttributesDetails": [ { "Group Name": "Default Group123", "Attribute ID": 33, "Attribute Name": "E-mail", "Attribute Value": "3" } ] } }, "OutputID": 0, "Input": null }
Status and Error Codes
For more information, see Status and Error Messages.
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