Get Work Order Details API
You can create a Get Work Order API using the following API Request.
To authenticate the below API, see API Authentication and Authorization.
Service Name | HTTP Method |
|---|---|
GetWorkorderDetails | POST |
Sample Request
{
"ServiceName": "GetWorkorderDetails",
"objCommonParameters": {
"_ProxyDetails": {
"AuthType": "APIKey"
"APIKey": "XXXXXXX",
"ProxyID": 0,
"ReturnType": "JSON",
},
"InstanceCode": "Info",
"oWorkorderParam": {
"_Workorder_No": "991"
}
}
} Request Parameters
Parameter Name | Type | Description | Mandatory |
|---|---|---|---|
_Workorder_No | String | Unique Identification of the Work Order. | true |
Sample Response
{
"Errors": "",
"Message": "",
"Output": "",
"TokenID": "F22ECD2B9D8AF26E474D3D4D6355E0B3B9491641ECF22F5E8135F4D6985D28AA285191B65821270CF51BAFE14D0DB215856159C1558EA3DB00C983D096D5373F54C017D564C064F541E571D1C7BC15B3FD170679226FCFF2AE24D5C0970029BC5A7D32D12C38C8F1BD24B37129F9081C",
"OrgID": 0,
"OutputObject": {
"WorkorderDetails": {
"WorkorderDetail": [
{
"org_id": 1,
"workorder_id": 2998,
"Workorder No": "991",
"Reg_Time": "2021-11-25 17:20:09",
"status": "New",
"loggedby": 1282,
"ClassificationID": 929,
"Classification": "/エンタメ",
"Category": "/New",
"CategoryID": 10,
"Subject": "Symptom",
"pending_code": null,
"pendingreason": null,
"sla": null,
"sla_name": null,
"assigned_workgroup": 24,
"wg_name": "abc",
"Assigned_WorkGroup_Name": "abc",
"assigned_engineer": 435,
"Assigned_Engineer_Name": "Assetuser",
"Assigned_Engineer_Email": "Assetuser.2@symphonysummit.com",
"Assigned_Engineer_EmpID": null,
"Response_Time": "2021-11-25 17:20:09",
"Expected_Resolution_Time": null,
"Actual_Resolution_Time": null,
"resolution_sla_met": null,
"resolution_sla_reason": null,
"closure_code": null,
"clcode_name": null,
"repeat_ticket": false,
"reopen_ticket": false,
"attachments": false,
"Information": "_Description",
"solution": null,
"userlog": null,
"internallog": null,
"caller": 1282,
"Caller_Name": "Raviteja",
"sup_function": "Info",
"Sup_Function_Name": "Information Technology",
"kb": false,
"parentticketid": null,
"Updated_Time": "2021-11-25 17:20:10",
"CallerEmailID": "ravi@ravi.in",
"Dependant_Workorder_ID": null,
"Dependant_Workorder_No": null,
"Dependant_Workorder_Status": null,
"relation": null,
"workorder_source": "SR",
"ola_sourceid": 2497,
"ola_violated": null,
"OLA_Deadline": null,
"ola_response_violated": null,
"OLA_Response_Deadline": null,
"priority": 2,
"Priority_Name": null,
"number_of_minutes": null,
"assigned_engineer_comments": null,
"OLA_SourceNo": "2524",
"Reopen_Access": "True"
}
],
"WorkOrderRelation": [],
"IncidentRelation": [],
"SRRelation": [
{
"ID": 2497,
"Service Request": "2524",
"Status": "In-Progress",
"Log Time": "2021-11-09 11:09:37",
"Symptom": "New Service Request raised f...",
"PriorityDisplay": "P2",
"CallerName": "Raviteja"
}
],
"ChangeRelation": [],
"ProblemRelation": [],
"AssetRelation": [],
"UserAssetRelation": [],
"ParentWorkorderRelation": [],
"WorkorderChangeHistory": [
{
"uid": 11174,
"column_name": "Status",
"Change date": "2021-11-25 11:50:10",
"change_by": 1282,
"change_byName": "Raviteja",
"old_Value": null,
"new_Value": "New"
},
{
"uid": 11175,
"column_name": "Symptom",
"Change date": "2021-11-25 11:50:10",
"change_by": 1282,
"change_byName": "Raviteja",
"old_Value": "",
"new_Value": "Symptom"
},
{
"uid": 11176,
"column_name": "Assigned Workgroup",
"Change date": "2021-11-25 11:50:10",
"change_by": 1282,
"change_byName": "Raviteja",
"old_Value": null,
"new_Value": "abc"
},
{
"uid": 11177,
"column_name": "Assigned Engineer",
"Change date": "2021-11-25 11:50:10",
"change_by": 1282,
"change_byName": "Raviteja",
"old_Value": null,
"new_Value": "Assetuser"
},
{
"uid": 11178,
"column_name": "Response Time",
"Change date": "2021-11-25 11:50:10",
"change_by": 1282,
"change_byName": "Raviteja",
"old_Value": null,
"new_Value": "new_value"
},
{
"uid": 11179,
"column_name": "Priority",
"Change date": "2021-11-25 11:50:10",
"change_by": 1282,
"change_byName": "Raviteja",
"old_Value": "",
"new_Value": "P2"
},
{
"uid": 11180,
"column_name": "Category",
"Change date": "2021-11-25 11:50:10",
"change_by": 1282,
"change_byName": "Raviteja",
"old_Value": "",
"new_Value": "New"
},
{
"uid": 11181,
"column_name": "Classification",
"Change date": "2021-11-25 11:50:10",
"change_by": 1282,
"change_byName": "Raviteja",
"old_Value": "",
"new_Value": "エンタメ"
},
{
"uid": 11182,
"column_name": "Caller",
"Change date": "2021-11-25 11:50:10",
"change_by": 1282,
"change_byName": "Raviteja",
"old_Value": "",
"new_Value": ""
},
{
"uid": 11183,
"column_name": "Description",
"Change date": "2021-11-25 11:50:10",
"change_by": 1282,
"change_byName": "Raviteja",
"old_Value": null,
"new_Value": "_Description"
}
],
"CustomAttributesDetails": [
{
"Group Name": "Default Group123",
"Attribute ID": 33,
"Attribute Name": "E-mail",
"Attribute Value": "3"
}
]
}
},
"OutputID": 0,
"Input": null
} Status and Error Codes
For more information, see Status and Error Messages.